CallHippo 2024 Review: Pricing and Features
Last update: June 16th, 2024.
CallHippo Is Best For Medium, and Large Businesses
PROS
- Free package for Startups and SMBs
- Cost-Efficiency
- Phone system set up in less than 3 minutes
- Available Mobile and Desktop app
- All-in-One solution
CONS
- Integration process
- Subscription charges non-refundable
PRICING
Office Phone System
- Starter: $25 / user / monthly
- Professional: $40 / user / monthly
- Ultimate: $55 / user / monthly
Call Center Solution
- Bronze: $20 / user / monthly
- Silver: $30 / user / monthly
- Platinium: $50 / user / monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the CallHippo website.
OVERALL RATING
4.6/5
INTRODUCTION: Founded in 2016, CallHippo swiftly secured its place as one of the top VoIP service providers in the market. While the precise numbers remain undisclosed, information indicates that CallHippo and two affiliated sister companies collectively generate an annual revenue of 20 million. The exact employee count is undisclosed, but it is approximated that CallHippo has a staff ranging between 100 and 200. The company operates in over 100 countries, boasting a dedicated customer base exceeding 5000.
Intro: CallHippo Overview
Demo: Try for free
Free Trial: 10 days
Cancel time: Any time
24/7 Support: Docs, E-mail, Phone, Chat
CallHippo's virtual phone system is more than just a communication tool; it's a catalyst for increased agent productivity, streamlined workflows, and cost-effective communication.
Founded in 2016, CallHippo has swiftly risen through the ranks of VoIP service providers, solidifying its position as a market leader.
While the exact financial figures are not publicly disclosed, industry insights suggest that CallHippo and its two sister companies generate an impressive annual revenue of approximately 20 million.
The workforce, though undisclosed, is estimated to consist of a robust team ranging between 100 and 200 professionals.
With a global presence spanning over 100 countries, CallHippo has cultivated a dedicated customer base exceeding 5000.
As I embark on this comprehensive review, I will delve into the key features and facets that contribute to establishing CallHippo's prominence in the dynamic realm of communication solutions.
Pricing
CallHippo categorizes its customers into two groups: businesses with regular customer support requirements requiring an Office Phone System, and businesses needing bulk calling for sales and support, and call center teams requiring a Call Center Solution. Both groups are entitled to three different packages, listed further below.
Office Phone System
The Starter package is well-suited for small to medium-sized businesses that require a comprehensive communication solution with features supporting customer interaction, team collaboration, and security. Overall, the Starter package is good for businesses that need robust communication tools to manage customer interactions efficiently, ensure team productivity, and maintain security and compliance.
Price: $25 / user / monthly
The Professional package is well-suited for medium to large businesses with high communication demands and requires advanced features for comprehensive call management, analytics, and team coordination. Overall, the Professional package is good for medium to large businesses that require a robust and versatile communication system to manage high call volumes, perform detailed analytics, ensure compliance, and maintain efficient and effective customer service.
Price: $40 / user / monthly
The Ultimate package is well-suited for larger businesses or enterprises, particularly those focused on customer service excellence, efficient call management, and comprehensive support. Overall, the Ultimate package is good for larger businesses or enterprises that require advanced features, personalized support, compliance adherence, and efficient call management to deliver exceptional customer service and streamline communication processes.
Price: $55 / user / monthly
A comparison of the three packages is provided below:
| Features | Starter | Professional | Ultimate |
|---|---|---|---|
| Teams | Yes | Yes | Yes |
| Call Mute | Yes | Yes | Yes |
| Number Porting | Yes | Yes | Yes |
| Desktop Notifications | Yes | Yes | Yes |
| Ring All Devices | Yes | Yes | Yes |
| Global Connect | Yes | Yes | Yes |
| 2FA | Yes | Yes | Yes |
| Custom Voicemail | Yes | Yes | Yes |
| SMS Template | Yes | Yes | Yes |
| User Rights | Yes | Yes | Yes |
| Website Callback Button | Yes | Yes | Yes |
| Gamification | Yes | Yes | Yes |
| 3-Digit Editable Extension | Yes | Yes | Yes |
| Per Min Call expense limit | Yes | Yes | Yes |
| Internal Team calling | Yes | Yes | Yes |
| Audit Logs | Yes | Yes | Yes |
| Feedback for Calls | Yes | Yes | Yes |
| Shared Inbox | Yes | Yes | Yes |
| User Working Hours | Yes | Yes | Yes |
| Business Hours | Yes | Yes | Yes |
| Country Blocking | Yes | Yes | Yes |
| Role based access control | Yes | Yes | Yes |
| Voicemail Transcription | - | Yes | Yes |
| Multi-lingual IVR | - | Yes | Yes |
| Call Recordings | - | Yes | Yes |
| Call Notes and Ratings | - | Yes | Yes |
| Email notification for Voicemail | - | Yes | Yes |
| IVR | - | Yes | Yes |
| Call Reminder | - | Yes | Yes |
| After Call Work | - | Yes | Yes |
| Call Cascading | - | Yes | Yes |
| Custom Greetings | - | Yes | Yes |
| Sticky Agent | - | Yes | Yes |
| Black List/Blocking | - | Yes | Yes |
| Voicemail Drop | - | Yes | Yes |
| Call Disposition | - | Yes | Yes |
| Auto Voicemail Drop | - | - | Yes |
| Automatic Voicemail Drop (for PD) | - | - | Yes |
| Call Tagging | - | - | Yes |
| Custom Caller ID | - | - | Yes |
| Warm and Blind Transfer | - | - | Yes |
| Live Call | - | - | Yes |
| Holiday Routing | - | - | Yes |
| Pause & Resume Recording | - | - | Yes |
| Multi-level IVR | - | - | Yes |
| Multiple Level Call Transfer | - | - | Yes |
| Conference Calling | - | - | Yes |
| Call Barging | - | - | Yes |
| Single Sign On | - | - | Yes |
| Call Whisper | - | - | Yes |
| Compliance Call Recording | - | - | Yes |
| Embedded Dialer Integration | - | - | Yes |
| Call Script | - | - | Yes |
| Smart DID Routing | - | - | Yes |
| App Blocking | - | - | Yes |
| Auto Rotate | - | - | Yes |
| Target vs Achievement | - | - | Yes |
| Route to External Number | - | - | Yes |
| Transfer to Mobile | - | - | Yes |
| Number Masking | - | - | Yes |
| Hide number from agent | - | - | Yes |
| Number of Users | Up to 5 users | Up to 50 Users | Up to 50 Users |
| Call Logs | 1 year | Life Time | Life Time |
| Concurrent Calls | Unlimited | Unlimited | Unlimited |
Call Center Solution
The Bronze package is well-suited for small to medium-sized businesses looking for essential Call Center communication tools and features to streamline customer interactions and support. Overall, the Bronze package is good for small to medium-sized businesses prioritizing effective customer communication and engagement without extensive features or costs. It suits businesses looking for essential communication tools to improve customer service and streamline communication processes.
Price: $20 / user / monthly
The Silver package is well-suited for medium to large businesses that require efficient call management, comprehensive monitoring, and security features. Overall, the Silver is good for businesses prioritizing efficient call handling, team performance, security, and compliance. It's suitable for medium to large businesses with customer service or sales teams that need comprehensive call management features to enhance productivity and customer satisfaction.
Price: $30 / user / monthly
The Platinium package is tailored for businesses, especially sales and call center operations, requiring advanced functionalities, analytics, and integrations to streamline operations and improve efficiency. Overall, the Platinium package is good for businesses that require advanced call center features, robust analytics, and integrations to improve efficiency, productivity, and customer satisfaction.
Price: $50 / user / monthly
A comparison of the three packages is provided below:
| Features | Bronze | Silver | Platinium |
|---|---|---|---|
| Free Number | Yes | Yes | Yes |
| Shared inbox | Yes | Yes | Yes |
| Skill Based Call Routing | Yes | Yes | Yes |
| Webhook | Yes | Yes | Yes |
| Paid Call Recording | Yes | Yes | Yes |
| Campaign Management | Yes | Yes | Yes |
| Feedback for Calls | Yes | Yes | Yes |
| Website Call Back Button | Yes | Yes | Yes |
| Role based access control | - | Yes | Yes |
| Free Call Recording | - | Yes | Yes |
| IVR | - | Yes | Yes |
| Live Call | - | Yes | Yes |
| Call Queuing | - | Yes | Yes |
| User Working Hours | - | Yes | Yes |
| Call Reminder | - | Yes | Yes |
| After Call Work | - | Yes | Yes |
| Call Cascading | - | Yes | Yes |
| Holiday Routing | - | Yes | Yes |
| Gamification | - | Yes | Yes |
| Call Tagging | - | Yes | Yes |
| Call Disposition | - | Yes | Yes |
| Pause-Resume Recording | - | Yes | Yes |
| Voicemail Transcription | - | Yes | Yes |
| Voicemail Drop | - | Yes | Yes |
| Power Dialer | - | - | Yes |
| Predictive Dialer | - | - | Yes |
| Speed to Dial | - | - | Yes |
| Voice Broadcasting | - | - | Yes |
| Multi-level IVR | - | - | Yes |
| Multiple Level Call Transfer | - | - | Yes |
| Conference Calling | - | - | Yes |
| Call Barging | - | - | Yes |
| Route to External Number | - | - | Yes |
| Single Sign On | - | - | Yes |
| DID Group | - | - | Yes |
| Call Whisper | - | - | Yes |
| Intelligent Reports/Analytics | - | - | Yes |
| Reports via Email | - | - | Yes |
| Automatic Machine Detection | - | - | Yes |
| Compliance Call Recording | - | - | Yes |
| Google Drive, AWS S3 Integration | - | - | Yes |
| Embedded Dialer Integration | - | - | Yes |
| Smart DID Routing | - | - | Yes |
| Auto Rotate | - | - | Yes |
| Target Vs Achievement | - | - | Yes |
| Custom Caller ID | - | - | Yes |
| Hide Number From Agent | - | - | Yes |
| Auto Voicemail Drop | - | - | Yes |
Introduction to CallHippo Features
In the ever-evolving landscape of communication solutions, my exploration of CallHippo's features reveals a comprehensive and tailored approach to meet the unique requirements of businesses.
The robust feature set, encompassing essentials like click-to-dial and global connectivity, as well as advanced functionalities like skill-based call routing and predictive dialing, positions CallHippo as a versatile and powerful ally in the realm of business communication.
Whether you're steering a startup, leading a small team, or managing a large enterprise, CallHippo's packages – Bronze, Silver, and Platinum – offer flexibility and scalability to accommodate your specific demands.
From essential voicemail and SMS to sophisticated live call monitoring and intelligent analytics, CallHippo emerges not just as a telephony solution but as your strategic partner for success.
CallHippo Support
In my experience with CallHippo, I've found their customer support to be truly commendable. The team takes immense pride in delivering robust and responsive assistance, ensuring that users, including myself, enjoy a seamless experience with their platform.
Whether you're someone who likes to delve into comprehensive documentation, prefers the convenience of email communication, wants to have a direct conversation over a call, or seeks real-time assistance through chat, CallHippo has all these channels covered.
What stands out to me is CallHippo's unwavering commitment to customer success. They've embedded this commitment into the core of their operations. They understand that queries or concerns can arise at any moment, and to address this, their dedicated customer support team is available around the clock, 24/7. Personally, this has been a game-changer for me, knowing that assistance is just an email away.
So, if you ever have any inquiries or concerns, rest assured that your satisfaction remains their top priority. The CallHippo team is there to assist you every step of the way, providing a support experience that genuinely reflects their dedication to user success.
CallHippo Security in My Perspective
From my perspective, CallHippo's commitment to security practices and compliance is impressive. The platform places a strong emphasis on safeguarding customer data and ensuring compliance with industry standards and regulations.
The recent achievement of HIPAA compliance is particularly noteworthy for healthcare practitioners, providing a secure and regulated environment for patient-provider communications. CallHippo recognizes the significance of privacy in the healthcare sector, and being HIPAA compliant reflects a dedication to meeting the stringent requirements of this regulation.
The GDPR compliance further demonstrates CallHippo's commitment to data protection and user privacy. As a user entrusting personal information to a cloud telephony service, it's reassuring to know that CallHippo prioritizes the security of this data and provides users with control over their employees' personal information.
The PCI-compliant virtual phone payment processing is another valuable feature, ensuring that payment transactions are conducted securely and in accordance with card security standards. The ability to mask sensitive payment details during conferenced calls adds an extra layer of security while maintaining a smooth customer experience.
Moreover, the ISO certification for the virtual phone system underscores CallHippo's commitment to maintaining high standards of data security and customer privacy internationally. This certification adds credibility to the platform, assuring users that CallHippo adheres to the specified ISO requirements for establishing, implementing, and maintaining a secure business phone system.
In summary, CallHippo's comprehensive approach to security practices and compliance instills confidence in users, emphasizing the platform's commitment to maintaining the highest standards of data protection and privacy.
Final CallHippo Rating
Pricing and Plans Packages 94%
Engaged Customer Support 92%
Comprehensive Features 92%
High-Security Standards 92%
After conducting a thorough evaluation, I'm pleased to provide a detailed breakdown of CallHippo's exceptional rating of 4.6 out of 5. This rating is derived from highlighted strengths in four key areas:
Pricing and Plans Packages (4.7)
CallHippo's pricing model stands out with a remarkable score of 4.7. The platform offers competitive and flexible plans, ensuring businesses of all sizes can find a suitable package. The transparency and value provided in the pricing structure contribute to this high rating.
Comprehensive Features (4.6)
CallHippo earns a commendable score of 4.6 for its comprehensive features. The platform provides a rich array of tools, from essential telephony functions to advanced features like call analytics and collaboration tools. This ensures that businesses have access to a diverse set of functionalities, enhancing their overall communication capabilities.
Engaged Customer Support (4.6)
CallHippo's dedication to customer support is reflected in its score of 4.6. The platform offers responsive and helpful support through various channels, including documentation, email, phone, and chat. While strong, there's always room for a bit more proactive engagement to further elevate this score.
High Security Standards (4.6)
CallHippo excels in the realm of security with a stellar score of 4.6. The platform's commitment to security practices and compliance, including HIPAA and GDPR, showcases a robust framework for safeguarding user data. This dedication to data protection contributes significantly to the platform's high security rating.
In summary, CallHippo's overall rating of 4.6 out of 5 reflects its excellence across these key dimensions. It solidifies CallHippo as a reliable and robust choice for businesses looking to enhance their communication strategies.
FAQ: CallHippo
What are the benefits of the Bronze package for small teams?
The Bronze package, priced at $16 per user per month, provides additional features like a free number, shared inbox, and paid call recording.
How does CallHippo support growing teams with the Silver package?
The Silver package, priced at $24 per user per month, introduces advanced features like role-based access control, Interactive Voice Response (IVR), and gamification.
What are the key features of the Platinum package, and who is it ideal for?
The Platinum package, priced at $40 per user per month, is ideal for larger teams and includes features like Power Dialer, Predictive Dialer, conference calls, and intelligent reports.