VirtualPBX 2024 Review: Pricing and Features
Last update: June 16th, 2024.
VirtualPBX Is Best For Small, and Medium Businesses
PROS
- Long market presence
- Easy to use phone system
CONS
- Small-sized company in comparison to the long time market presence
PRICING
- Starter: $11 / user / monthly
- Pro: $21 / user / monthly
- Ultra: $35 / user / monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the VirtualPBX website.
OVERALL RATING
4.6/5
INTRODUCTION: A true pioneer in VoIP technologies, VirtualPBX was founded in San Francisco in 1997 but has remained a small-sized company compared to competitors who entered the market much later. With staff ranging from 50 to 100 within one office location in San Jose, California. Latest reports show VirtualPBX has an annual revenue of $24 million from around 2000 customers in only 10 countries.
Intro: VirtualPBX Overview
Demo: Try for free
Free Trial: Yes
Cancel time: Any time
24/7 Support: Docs, Email, Phone, Ticket, Live chat
VirtualPBX provides a cloud-based PBX (Private Branch Exchange) that replaces traditional phone systems, offering greater flexibility, scalability, and cost-effectiveness.
Established in the vibrant tech hub of San Francisco in 1997, VirtualPBX stands as a trailblazer in the realm of Voice over Internet Protocol (VoIP) technologies. In contrast to competitors who joined the market at a later stage, VirtualPBX has deliberately maintained a compact organizational structure. Nestled within a single office location in San Jose, California, the company operates with a dedicated team of 50 to 100 professionals.
Despite its modest size, VirtualPBX has significantly impacted the telecommunications landscape. The latest reports reveal an impressive annual revenue of $24 million, a testament to the company's commitment to excellence and customer satisfaction. Serving a diverse clientele, VirtualPBX caters to approximately 2000 customers across the globe, extending its services to 10 countries.
VirtualPBX's unique position as an early adopter of VoIP technologies, coupled with its dedication to personalized service has allowed it to carve a niche for itself in an industry dominated by larger entities. As technology continues to evolve, VirtualPBX remains at the forefront, delivering innovative solutions and maintaining its reputation as a trusted partner in communication.
As I delve into this extensive review, my focus will be on exploring the essential features and aspects that elevate VirtualPBX's standing.
Pricing
VirtualPBX offers three competitive pricing plans designed to meet businesses' diverse needs and ensure they have access to the right features for their communication requirements.
Below, we will explore the key points of each of the three plans:
Starter plan
The Starter plan is ideal for small businesses that need a reliable and cost-effective communication solution with essential VoIP features to support their growth and success. Overall, the Starter plan is good for small businesses looking for a comprehensive and affordable VoIP solution with essential features to manage calls efficiently, support remote work, and provide reliable customer service.
Price: $11 / user / monthly
Pro plan
The Pro plan is ideal for growing businesses that need enhanced communication tools to support team collaboration and streamline operations. Overall, the Pro plan is good for growing businesses that need versatile voice and SMS communication tools, robust support, and the ability to integrate with other business systems to enhance team collaboration and operational efficiency.
Price: $21 / user / monthly
Ultra plan
The Ultra plan is ideal for larger businesses or enterprises that require advanced management tools and routing options to optimize their operations. Overall, the Ultra plan is good for larger businesses and enterprises needing advanced management tools, superior routing options, and robust support to optimize operations and enhance communication efficiency.
Price: $35 / user / monthly
VirtualPBX ensures transparency in its pricing structure, allowing businesses of all sizes to find a suitable plan that aligns with their budget and communication requirements. The platform also offers a free trial period, allowing users to explore the features and evaluate their compatibility with organizational needs before committing.
A comparison of the three plans is provided below:
| Features | Starter | Pro | Ultra |
|---|---|---|---|
| Unlimited Local Minutes | Yes | Yes | Yes |
| Toll-Free Minutes | 5.9¢ | 4.9¢ | 1,000 Toll-Free Minutes Included |
| 1 Main Local Number | Yes | Yes | Yes |
| 3.5¢ Extra Toll-Free Minutes | - | - | Yes |
| 1 Local Number/User | Yes | Yes | Yes |
| Forward Calls | Yes | Yes | Yes |
| Web Phones | Yes | Yes | Yes |
| First VoIP Phone / User Included | - | Yes | Yes |
| VirtualText | - | Yes | Yes |
| Inbound SMS Included | - | Yes | Yes |
| Outbound SMS | - | 1,000 / month | 2,500 / month |
| $99 One-Time Registration Fee | - | Yes | Yes |
| Add VirtualText Forward for $29.99/month | - | Yes | Yes |
| Zapier Integration | - | Yes | Yes |
| Webhooks | - | Yes | Yes |
| AWS Private External Storage | - | Yes | Yes |
| Microsoft Teams Integration | - | - | Yes |
| API Access | - | - | Yes |
| 1 Auto Attendant | Yes | Yes | Yes |
| Multiple Auto Attendants | - | - | Yes |
| Ring Groups | Yes | Yes | Yes |
| Digital Faxing | Yes | Yes | Yes |
| Call Logs | Yes | Yes | Yes |
| Voicemail Transcription | - | Yes | Yes |
| Audio Conferencing | Yes | Yes | Yes |
| 24/7 Chat/Email Support | Yes | Yes | Yes |
| Video Conferencing | - | Yes | Yes |
| Call Recording | - | Yes | Yes |
| 24/7 Phone/Chat/Email Support | Yes | Yes | Yes |
| Dynamic Caller ID | - | Yes | Yes |
| Advanced Call Reports | - | Yes | Yes |
Introduction to VirtualPBX Features
VirtualPBX stands out with its exceptional VoIP features complemented by industry-leading 24/7 support, providing you with the tools to cut costs, enhance productivity, gain vital insights, and assume command of your business.
Let's explore the extensive array of features VirtualPBX has to offer:
Communication Features:
- Auto Attendant
- Automated Directory
- Auto Provisioning
- Business and Holiday Hours
- Business Texting
- Call Blasting
- Call Masking
- Call Forwarding
- Call Logs
- Customizable Greetings
- Email to Fax
- Main Business Number
- Music/Info On Hold
- Outbound Caller ID
- Virtual Extensions
- Voicemail
- PBX Portal Login
- Business Texting
- VirtualText Forward
- VirtualText App
- VirtualText Pro (Marketing)
- Texting for Sole Proprietors
- VoIP apps by VirtualPBX
Productivity Options For Users:
- Advanced Transfers
- BLF (Busy Lamp Field)
- Call Forwarding
- Direct Inward Dial (DID) Numbers
- Do Not Disturb
- Feature Codes
- Follow-Me Calling
- Personal Parking
- Softphone App
- Valet Parking
- Web Phone
- Desktop Softphone and Android Softphone
Team Management VoIP Features:
- ACD Queues Pro
- Advanced Call Reports
- Call Recording
- Device Manager
- Hot Desking
- Intercom Announcements
- Live Dashboards
- Multiple Auto Attendants
- Ring Groups
- Teleconferencing
- Video Conferencing
- VoIP Encryption
VoIP Service Integrations:
- API Access
- AWS Private Storage
- Clio Legal CRM
- Freshdesk CRM
- Microsoft Dynamics CRM
- Microsoft Teams
- Salesforce CRM
- Webhooks
- Zapier
- Zoho CRM
VirtualPBX offers a comprehensive suite of features, ensuring your business communication needs are not only met but exceeded.
After researching and analyzing VirtualPBX features, I conclude that this platform provides exceptional tools that streamline business operations. With a broad spectrum of capabilities, from basic telephone functions to advanced team management features, VirtualPBX truly stands out.
If you are looking for a versatile and reliable VoIP service to enhance your communication, I highly recommend trying VirtualPBX.
VirtualPBX Support
As a user exploring VirtualPBX's offerings, one standout feature that deserves recognition is their unwavering commitment to customer support. In an industry where reliability and uptime are crucial, VirtualPBX not only boasts fault-tolerant components and minimal downtime but also takes pride in offering free customer support to all its users.
One of VirtualPBX's key differentiators is its 24/7 support accessibility. Regardless of your business hours or time zone, their dedicated Customer Support staff is available around the clock, 365 days a year.
VirtualPBX understands the importance of providing support through various channels. Users have the flexibility to reach out to the support team via online chat, email, or phone.
For those who prefer a more hands-on approach, VirtualPBX goes the extra mile by offering an array of resources for self-service. From training videos to tutorials, FAQs, and documentation, the platform empowers users to troubleshoot and find solutions independently.
In my experience, VirtualPBX's commitment to support shines through. The 24/7 availability of their support team has been invaluable, especially during urgent situations. The responsive and knowledgeable staff swiftly addressed my queries, providing clear and effective solutions.
VirtualPBX's customer support is not just a service; it's a testament to their dedication to user satisfaction. The combination of round-the-clock availability, diverse communication channels, and self-service resources creates a robust support ecosystem. If you value responsive and reliable support in your business communication solution, VirtualPBX stands out as a commendable choice.
VirtualPBX security in My Perspective
When it comes to VirtualPBX security, my experience has been highly positive. Their dedication to ensuring data protection and network security has been evident at every turn. VirtualPBX provides top-notch VoIP security, ensuring every call is crystal clear and secure.
What particularly impressed me is the ProSIP Network Health Check, which provides a comprehensive analysis of network capacity, usage, and potential vulnerabilities. This is crucial for maintaining the quality of business calls without any issues related to compromised bandwidth.
Additionally, the Network Monitoring system continuously monitors the network to maintain an optimal configuration for VoIP. If any issue arises, experts from VirtualPBX intervene immediately and resolve it, ensuring uninterrupted phone system service.
Expert Network Bandwidth Overhauls are also an impressive part of their security practices. They ensure proper bandwidth prioritization, preventing potential disruptions such as video streams during working hours. If additional bandwidth is needed, VirtualPBX takes steps to find the best offer from providers in the area.
In conclusion, VirtualPBX not only provides an exceptionally high level of security but also actively works to maintain best practices through proactive checks, continuous network monitoring, and expert bandwidth adjustments.
My experience with their security makes me confident that they are the right telecommunications partner to take care of security.
Final VirtualPBX Rating
Pricing and Plans Packages 94%
Engaged Customer Support 94%
Comprehensive Features 92%
High-Security Standards 90%
After a comprehensive evaluation, I am delighted to present a detailed breakdown of VirtualPBX's outstanding rating of 4.6 out of 5. This rating reflects highlighted strengths in four key areas:
Pricing and Plans Packages (4.7)
VirtualPBX excels in providing competitive and flexible pricing plans, earning a commendable score of 4.7. The platform ensures businesses of all sizes can find a suitable package with transparent pricing structures catering to diverse needs.
Comprehensive Features (4.6)
With a score of 4.6, VirtualPBX offers an extensive range of features that enhance communication capabilities. From essential business texting to advanced management tools, the platform provides a rich set of functionalities, ensuring businesses have access to the right tools for their requirements.
Engaged Customer Support (4.7)
VirtualPBX's dedication to customer support shines through with a score of 4.7. The platform provides responsive and helpful support through various channels, including online chat, email, and phone. This engaged customer support contributes to an overall positive user experience.
High Security Standards (4.5)
VirtualPBX prioritizes security with a score of 4.5, ensuring the reliability and safety of its VoIP features. The platform's commitment to network monitoring, bandwidth prioritization, and proactive measures contributes significantly to its high security rating.
In summary, VirtualPBX's overall rating of 4.6 out of 5 underscores its excellence across these key dimensions, solidifying its position as a reliable choice for businesses seeking advanced telecommunication solutions.
FAQ: VirtualPBX
How does VirtualPBX ensure transparency in its pricing structure?
VirtualPBX offers transparent and flexible pricing plans, enabling businesses of all sizes to access suitable packages aligned with their budget and communication needs.
How can I try VirtualPBX's services before committing to a purchase?
VirtualPBX provides a free trial of its services, allowing users to evaluate features and compatibility with their needs before making a decision.
How does VirtualPBX ensure the security of its VoIP services?
VirtualPBX implements a range of security measures, including ProSIP Network Health Check, Network Monitoring, and Expert Network Bandwidth Overhauls to ensure the quality, reliability and security of its VoIP services.
What are the key features of the VirtualPBX platform?
VirtualPBX offers features such as Auto Attendant, Business Texting, Call Recording and many others that enhance the communication capabilities of businesses.
How does VirtualPBX support its users through 24/7 customer support?
Users can access 24/7 support via online chat, email, and phone, providing assistance regardless of time zone or business hours.
Is there anything special about VirtualPBX's approach to customer support?
Yes, VirtualPBX stands out with free support for all users, along with additional resources such as training videos, tutorials, and self-help documentation.