Aircall 2025 Review: Pricing and Features
Last update: February 12, 2025
Aircall Is Best For Small, Medium, and Large Businesses
OVERALL RATING
⭐ 4.7/5
PRICING
Essentials: $120 / 3 licenses / monthly
Professional: $210 / 3 licenses / monthly
Custom: must call Aircall for pricing / 25 licenses minimum / monthly
PROS
Global availability
Seamless CRM integration
Intuitive interface
Unlimited calls (US & Canada)
Free demo
7-day trial
Flexible cancellation
24/7 support (docs, email, phone)
24/5 live chat (English)
CONS
Needs stable internet
Higher cost than some rivals
Limited customization on basic plans
Intro: Aircall Overview
If you're looking to take your business communication to the next level, Aircall offers an unmatched combination of flexibility, powerful features, and exceptional customer service. Whether you’re a small business just starting or a large enterprise with complex needs, Aircall provides the tools to stay connected with your team and customers around the world. Explore the free trial today and see how Aircall can revolutionize your communication strategy.
Founded in 2014, Aircall has quickly evolved into a cloud-based voice platform trusted by businesses of all sizes across the globe. Aircall now serves over 85,000 customers worldwide, delivering a powerful communication solution that blends ease of use with cutting-edge features.
With a team of 800 employees representing 40 nationalities, Aircall has expanded its influence globally. In 2023, Aircall reported a revenue of $154.9 million, marking a significant milestone in its growth trajectory.
The company’s secret to success lies in its ability to offer more than just VoIP services. Aircall empowers businesses with a full suite of advanced tools, from CRM integrations to detailed call analytics, and high customization options that allow teams to communicate effortlessly.
Key Pros and Cons of Aircall
✅ Global Availability: Aircall is available to businesses worldwide, making it an ideal solution for companies with a global reach.
✅ Seamless CRM Integration: It integrates easily with popular CRM systems like Salesforce, HubSpot, and Zendesk, allowing you to streamline customer interactions and improve sales workflows.
✅ User-Friendly Interface: The platform is known for its intuitive design, enabling both technical and non-technical users to quickly get up to speed and manage calls efficiently.
✅ Unlimited Calls (US & Canada): The Essentials and Professional plans provide unlimited calls within the United States and Canada, which can be a major cost saver for businesses operating in these regions.
✅ Flexible Cancellation: Aircall offers a flexible cancellation policy, which allows businesses to change their plans or cancel without too many hurdles.
✅ 24/7 Support: Aircall offers around-the-clock customer support, with multiple channels available such as documentation, email, and phone support. They also have live chat support available from Monday to Friday.
✅ 7-Day Free Trial: You can try Aircall for free for seven days to evaluate its features and see if it fits your needs before committing to a subscription.
✅ Customizable Plans: For businesses with specific needs, Aircall offers custom plans to scale with your business.
❌ Requires Stable Internet: Since Aircall is cloud-based, a stable internet connection is essential for reliable call quality and performance.
❌ Higher Costs Than Some Competitors: While Aircall’s features and customer support justify the price for many, it may be considered expensive compared to other VoIP solutions, especially for small businesses.
❌ Limited Customization on Basic Plans: The more affordable plans, such as the Essentials package, offer fewer customization options and advanced features, which may not meet the needs of growing businesses.
❌ International Calls Pricing: Although Aircall offers unlimited calls within the US and Canada, international calling costs may require businesses to contact Aircall for pricing details, which can complicate budgeting for businesses with a global customer base.
Pricing Breakdown: Is Aircall Worth the Investment?
Aircall offers three distinct plans tailored to different business needs:
Essentials Plan: $120/month (3 licenses minimum)
This entry-level package covers core features like CRM integrations, unlimited calls within the US and Canada, and SMS capabilities, making it ideal for small businesses looking for essential communication tools.
Professional Plan: $210/month (3 licenses minimum)
Aimed at growing companies, this plan includes everything from the Essentials package, plus enhanced features like advanced call analytics, Salesforce integration, and better sales support tools.
Custom Plan: Call Aircall for pricing (25+ licenses minimum)
For businesses with complex needs, the Custom plan offers a personalized package that includes global calling, unlimited call recordings, advanced analytics, and API support. Tailored to your unique business requirements, this plan ensures that no communication need goes unmet.
In the table below, you'll find a comparison of the three packages:
| Features | Essentials | Professional | Custom |
|---|---|---|---|
| Min number of users | 3 | 3 | 25 |
| Max number of teams | 3 | Unlimited | Unlimited |
| Phone number included | 1 local or toll-free | 1 local or toll-free | 1 local or toll-free |
| Each additional number | 6€ per month | 6€ per month | 6€ per month |
| Inbound & internal calls (Toll-free excluded) | Unlimited | Unlimited | Unlimited |
| Outbound calls - domestic | Call Aircall for details | Call Aircall for details | Call Aircall for details |
| Outbound calls - international | Call Aircall for details | Call Aircall for details | Call Aircall for details |
| SMS & MMS text messaging (domestic) | U.S. & Canada UK Australia France: call for details | U.S. & Canada UK Australia France: call for details | U.S. & Canada UK Australia France: call for details |
| Access to call recordings | Up to 1 year by request | Up to 1 year by request | Up to 1 year by request |
| Analytics data | Up to 6 months (Basic Analytics) | Up to 6 months (Basic & Advanced Analytics) | Unlimited (Analytics+) |
Introduction to Aircall Features
Aircall offers a rich array of features designed to elevate business communication to the next level:
VoIP Phone System – Aircall enables businesses to make global calls via VoIP, with unlimited calling options within the US and Canada.
CRM Integrations – Seamlessly integrate with top platforms like Salesforce, HubSpot, Zendesk, and more, ensuring that your communication is directly tied to customer relationship management.
Call Analytics & Monitoring – Get actionable insights with detailed call analytics and real-time monitoring. This empowers teams to make data-driven decisions, improve customer service, and boost productivity.
Advanced Collaboration Tools – Features such as call queuing, smart routing, conference calls, and shared contacts improve team collaboration and efficiency.
AI-Powered Transcription – Aircall’s AI automatically transcribes calls, allowing you to focus on high-value tasks instead of manual note-taking.
Here is a table with Aircall features organized for clarity:
| Category | Features |
|---|---|
| Initial Setup | Softphone for desktop, Android, iOS, Computer Telephony Integration (CTI), Instant numbers, Custom music and messages, Business hours, Call from any number, Call queuing, IVR (Vocal server), Call Routing, Smart routing, Queue callback |
| Collaboration | Ring groups, Flexible call distribution rules, Shared call inbox, Assign & comment on calls, Shared contacts, Extensions, Call recording, Email reporting, Tags, Conference call, Availability statuses, Call monitoring, Call whispering, Mandatory tagging |
| Analytics | Standard Analytics, Live feed, Standard and Advanced Analytics, Analytics+ add-on |
| Productivity | Forward-to-mobile, Voicemail by email, Hold with music, Working hours per user, Desktop notifications, Click-to-dial, Blocklist numbers, Warm transfers, After-call work, Parallel calls, Pause-resume recording, Ring on speakers, Unlimited simultaneous outbound calls, PowerDialer |
| AI & Transcription | Conversation Center, Call transcription, Voicemail transcription, Call summaries, Aircall AIKey topic recognition, Talk-to-listen ratios |
| Apps & Integrations | 100+ business tool apps and integrations, APIs & Webhooks, Salesforce Service Cloud and Sales Cloud integrations, Hubspot integration, Zendesk integration, Pipedrive integration, Intercom integration, Slack integration, Zoho integration, Access to API developer support |
| Admin & Security | Role-based permissions, Google Sign-in, SAML Single Sign-on, Two-factor authentication (2FA) |
| Customer Support | Help center access, Email support, Phone support, Live group onboarding sessions, Dedicated account manager (15-user minimum), Personalized onboarding sessions (15-user minimum), Prioritized customer support |
Aircall vs. CallHippo: Which One Is Better for Your Business?
When it comes to choosing the best VoIP solution for your business, both Aircall and CallHippo offer compelling features, but the right choice depends largely on your specific needs. Let’s break down the key differences between these two platforms, so you can make a more informed decision on which one suits your business better.
| Criteria | Aircall | CallHippo |
|---|---|---|
| 1. Pricing and Value for Money | Premium pricing with advanced features. Ideal for larger businesses or those needing CRM integrations. Higher cost but offers extensive features. | Competitive pricing starting at $20/user/month. Best for startups and small businesses with a tight budget. |
| 2. Ease of Use and Setup | Sophisticated interface with CRM integrations like Salesforce, HubSpot, and Zendesk. Great for businesses needing advanced setups. | Fast and easy setup in under 3 minutes. Ideal for businesses that need a quick go-live experience. |
| 3. Features and Integrations | Wide range of integrations, automated workflows, team collaboration tools, and advanced call analytics. Perfect for businesses that rely on CRM and detailed analytics. | Offers core features like mobile apps and global number management, but lacks the depth of integrations compared to Aircall. |
| 4. International Calling and Customer Support | Comprehensive support for calls within the US and Canada, but international rates can be higher. Ideal for businesses with a significant global presence. | Cost-effective international calling with reliable customer support, making it great for small to medium businesses with global needs. |
| 5. Flexibility and Customization | Offers customizable plans, making it flexible for businesses of all sizes. Great for scaling as business needs evolve. | More affordable plans with fewer customization options, which may limit flexibility for businesses needing advanced features right away. |
Ultimately, the choice between Aircall and CallHippo comes down to your business's needs. If you're a small business or startup looking for an easy-to-use, cost-effective solution, CallHippo might be your best bet. It's simple, quick to set up, and offers solid functionality for the price. However, if your business is growing, needs advanced features, or relies on CRM integrations, Aircall provides a more robust and flexible solution.
Aircall Support
One of Aircall’s standout features is its customer support. They provide 24/7 assistance through multiple channels, including email, phone, and chat. This ensures that users get quick, effective solutions whenever needed.
Aircall’s support doesn’t just resolve issues; it fosters partnerships. They offer personalized onboarding sessions and a dedicated account manager for teams of 15+ users, making your experience smooth from start to finish.
Security: A Top Priority with Aircall
When it comes to security, Aircall doesn’t compromise. With advanced security features like Single Sign-On (SSO), Two-Factor Authentication (2FA), and role-based permissions, your data is in safe hands. Aircall also offers detailed Insight Cards that provide transparency into system activities, ensuring you always have full control over your communication network.
As businesses increasingly depend on digital communication, maintaining robust security measures is essential. Aircall ensures that your interactions are safe, private, and secure.
Final Aircall Rating: A Strong Performer for Businesses
After a comprehensive evaluation, Aircall deserves an exceptionally high rating of 4.7 out of 5. This rating is derived from highlighted strengths in four key areas:
Aircall Review Breakdown: Key Metrics
Pricing and Plans Packages 96%
Engaged Customer Support 92%
Comprehensive Features 94%
High-Security Standards 96%
Pricing and Plans Packages (4.8)
Aircall's pricing is not only competitive but also offers tailored plans for businesses of all sizes, providing flexibility and optimal value that sets it apart.
Comprehensive Features (4.7)
Aircall's feature-rich platform, covering phone systems, collaboration, productivity, analytics, and integrations, positions it as a comprehensive solution, meeting diverse business communication needs effectively.
Engaged Customer Support (4.6)
Aircall stands out through highly engaged customer support, offering a partnership rather than just a service. Swift responses to inquiries and guidance through every step reflect a commitment to user success.
High-Security Standards (4.8)
Communication security is elevated with features such as Single Sign-On, User Roles, and integrations that enable secure interactions with other tools. Transparency through Insight Cards provides additional confidence in data security.
A rating of 4.7 out of 5 reflects Aircall's excellence in these key aspects, making them a robust choice for improving business communications.
Aircall is a top-tier choice for businesses looking for a comprehensive, secure, and easy-to-use communication platform. Whether you're a startup or a global enterprise, Aircall has the tools and flexibility to meet your needs.
FAQ: Aircall
Can I try Aircall before committing?
Yes! Aircall offers a 7-day free trial, giving you the opportunity to explore its features risk-free.
How does Aircall cater to businesses of different sizes?
Aircall offers three tailored packages: Essentials, Professional, and Customized.
How user-friendly is Aircall's interface?
Aircall is renowned for its intuitive design, ensuring that users, even those without technical experience, can navigate and use the platform easily.
Can I customize Aircall for my business?
Absolutely! The Custom plan allows for tailored solutions, ensuring Aircall fits your unique business requirements.
What advanced capabilities does the Professional plan offer?
In addition to everything in the Essentials plan, the Professional plan includes advanced analytics, project management tools, and priority support.
Is Aircall suitable for small businesses, too?
Yes, the Essentials plan is designed for small to medium-sized businesses, offering a cost-effective yet powerful solution.
How does Aircall adapt to dynamic business needs?
Aircall’s 24/7 support and diverse set of features ensure it can quickly adapt to your changing communication requirements.