Aircall 2024 Review: Pricing and Features
Last update: June 9th, 2024.
Aircall Is Best For Small, Medium, and Large Businesses
PROS
- Worldwide presence
- Integration with popular CRM
- Easy to use
- Unlimited calling in the United States and Canada
- Praised by salespeople
CONS
- MMS not supported
- Requires a minimum of three users to sign up for service
PRICING
- Essentials: $120 / 3 licenses / monthly
- Professional: $210 / 3 licenses / monthly
- Custom: must call Aircall for pricing / 25 licenses minimum / monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the Aircall website.
OVERALL RATING
4.7/5
INTRODUCTION: From the idea of four entrepreneurs to a valuation above $1 billion in just seven years. Aircall was founded in 2014 and has seen constant growth since then. Currently, the company employs around 800 employees from 40 nationalities spread over eight offices around the globe. The company offers its services worldwide, and it has more than 85,000 customers. The latest report says, Aircall hit $154.9M in revenue in 2023.
Intro: Aircall Overview
Demo: Try for free
Free Trial: 7 days
Cancel time: Any time
24/7 Support: Docs, E-mail, Phone
24/5 Live Chat: For English
Aircall is a cloud-based voice platform, and it offers a cutting-edge communication solution for businesses of all sizes.
From the collaborative vision of four entrepreneurs emerged Aircall - a journey that, in just seven years since its inception in 2014, propelled the company to a valuation surpassing $1 billion.
Aircall's trajectory is defined by unwavering growth, currently boasting a diverse team of approximately 800 employees representing 40 nationalities across eight global offices.
Serving a worldwide clientele with cutting-edge services, Aircall takes pride in its relationships with over 85,000 customers.
The latest report underscores the company's financial prowess, revealing an impressive revenue of $154.9 million in 2023.
Pricing
Aircall offers three packages tailored to different business needs:
Essentials: This package provides fundamental features to enhance communication, including CRM integrations, the ability to send SMS messages, softphone software for various platforms, and unlimited calls within the US and Canada.
Price: $120 / 3 licenses minimum.
Professional: It includes all the features of the Essentials package plus additional advanced tools such as Salesforce integration, advanced call analytics and monitoring, and sales support features.
Price: $210 / 3 licenses minimum.
Custom: For businesses with specific requirements, Aircall offers the option to create a custom package that includes all the features of the Professional package plus additional services such as unlimited calls worldwide, custom analytics, and API support.
Price: Custom, 25 licenses minimum.
In addition to these packages, Aircall offers services such as Aircall AI and Analytics+ add-ons, which provide advanced analytical tools and intelligence for understanding communication patterns and optimizing sales and support processes.
Aircall VoIP solutions are easy to implement, integrate, and manage, offering companies everything they need for successful communication with customers and within teams. In the following sections, we will explore the key features and benefits of Aircall solutions, providing you with all the information you need to make an informed decision about implementing VoIP systems in your business.
In the table below, you'll find a comparison of the three packages:
| Features | Essentials | Professional | Custom |
| Min number of users | 3 | 3 | 25 |
| Max number of teams | 3 | Unlimited | Unlimited |
| Phone number included | 1 local or toll-free | 1 local or toll-free | 1 local or toll-free |
| Each additional number | 6€ per month | 6€ per month | 6€ per month |
| Inbound & internal calls (Toll-free excluded) | Unlimited | Unlimited | Unlimited |
| Outbound calls - domestic | Call Aircall for details | Call Aircall for details | Call Aircall for details |
| Outbound calls - international | Call Aircall for details | Call Aircall for details | Call Aircall for details |
| SMS & MMS text messaging (domestic) | U.S. & Canada UK Australia France: call for details | U.S. & Canada UK Australia France: call for details | U.S. & Canada UK Australia France: call for details |
| Access to call recordings | Up to 1 year by request | Up to 1 year by request | Up to 1 year by request |
| Analytics data | Up to 6 months (Basic Analytics) | Up to 6 months (Basic and Advanced Analytics) | Unlimited (Analytics+) |
Introduction to Aircall Features
Aircall, a leading cloud-based voice platform, stands at the forefront of modern communication solutions, offering a rich array of features designed to elevate business communication experiences.
Aircall provides a comprehensive suite of features that seamlessly integrate into daily operations. From its versatile Phone System Features that enable global reach to advanced Collaboration and Security functionalities, Aircall is committed to empowering businesses of all sizes.
This overview explores the diverse range of features that Aircall brings to the table, enhancing productivity, collaboration, and the overall efficiency of business communication.
Initial Setup
- Softphone for desktop, Android, iOS
- Computer Telephony Integration (CTI)
- Instant numbers
- Custom music and messages
- Business hours
- Call from any number
- Call queuing
- IVR (Vocal server)
- Call Routing
- Smart routing
- Queue callback
Collaboration
- Ring groups
- Flexible call distribution rules
- Shared call inbox
- Assign & comment on calls
- Shared contacts
- Extensions
- Call recording
- Email reporting
- Tags
- Conference call
- Availability statuses
- Call monitoring
- Call whispering
- Mandatory tagging
Analytics
- Standard Analytics
- Live feed
- Standard and Advanced Analytics
- Analytics+ add-on
Productivity
- Forward-to-mobile
- Voicemail by email
- Hold with music
- Working hours per user
- Desktop notifications
- Click-to-dial
- Blocklist numbers
- Warm transfers
- After-call work
- Parallel calls
- Pause-resume recording
- Ring on speakers
- Unlimited simultaneous outbound calls
- PowerDialer
AI & Transcription
- Conversation Center
- Call transcription
- Voicemail transcription
- Call summaries
- Aircall AIKey topic recognition
- Talk-to-listen ratios
Apps & Integrations
- 100+ business tool apps and integrations
- APIs & Webhooks
- Salesforce Service Cloud and Sales Cloud integrations
- Hubspot integration
- Zendesk integration
- Pipedrive integration
- Intercom integration
- Slack integration
- Zoho integration
- Access to API developer support
Admin & Security
- Role-based permissions
- Google Sign-in
- SAML Single Sign-on****
- Two-factor authentication (2FA)
Customer Support
- Help center access
- Email support
- Phone support
- Live group onboarding sessions
- Dedicated account manager (15-user minimum)
- Personalized onboarding sessions (15-user minimum)
- Prioritized customer support
Aircall Support
Aircall's customer support is more than just a service, it's a partnership.
The commitment to assisting users is evident in the availability of support channels, be it through email or chat, ensuring that assistance is just a message away.
The 24/7 accessibility reflects Aircall's understanding of the dynamic needs of businesses and the importance of timely solutions.
Their swift response to inquiries and concerns demonstrates a proactive approach to problem-solving.
Aircall recognizes that exceptional customer support is not just a service but a crucial element contributing to the overall success of its users.
Whether you're seeking clarification on features or encountering challenges, Aircall's support is committed to guiding users through every step.
Aircall Security in My Perspective
Security is a cornerstone in my experience with Aircall, where a robust framework is in place to ensure the protection of our communication data. Admin controls like Single Sign-On and User Roles provide a hands-on approach to managing access, putting security at the forefront of our communication strategy.
The integration features such as Computer Telephony Integration (CTI), Webhooks & API, and Contact Synchronization showcase Aircall's commitment to seamless yet secure interactions with other tools. Transparent insights through Insight Cards empower us with a clear understanding of system activities, enabling informed decision-making.
Beyond the technological aspects, Aircall's security measures reflect a comprehensive dedication to maintaining a trusted environment for our business communications.
Choosing Aircall means choosing a partner invested in upholding the highest standards of security, providing peace of mind in our digital conversations.
Final Aircall Rating
Pricing and Plans Packages 96%
Engaged Customer Support 92%
Comprehensive Features 94%
High-Security Standards 96%
After a comprehensive evaluation, Aircall deserves an exceptionally high rating of 4.7 out of 5. This rating is derived from highlighted strengths in four key areas:
Pricing and Plans Packages (4.8)
Aircall's pricing is not only competitive but also offers tailored plans for businesses of all sizes, providing flexibility and optimal value that sets it apart.
Comprehensive Features (4.7)
Aircall's feature-rich platform, covering phone systems, collaboration, productivity, analytics, and integrations, positions it as a comprehensive solution, meeting diverse business communication needs effectively.
Engaged Customer Support (4.6)
Aircall stands out through highly engaged customer support, offering a partnership rather than just a service. Swift responses to inquiries and guidance through every step reflect a commitment to user success.
High-Security Standards (4.8)
Communication security is elevated with features such as Single Sign-On, User Roles, and integrations that enable secure interactions with other tools. Transparency through Insight Cards provides additional confidence in data security.
Beyond evaluating these four crucial criteria, we rigorously test and assess all other test criteria, ensuring a comprehensive review that contributes to the final rating. However, we emphasize that these core elements are deemed paramount in shaping our overall assessment.
A rating of 4.7 out of 5 reflects Aircall's excellence in these key aspects, making them a robust choice for improving business communications.
FAQ: Aircall
Can I get a trial before committing to Aircall?
Absolutely! Aircall provides a 7-day free trial, allowing you to explore its features and experience its benefits firsthand.
How does Aircall cater to businesses of different sizes?
Aircall offers three tailored packages: Essentials, Professional, and Customized.
How user-friendly is Aircall's interface?
Aircall boasts a highly intuitive interface, making it easy for users to navigate and utilize its powerful features.
Can I customize Aircall's packages to suit my business needs?
Absolutely! Aircall's Customized package allows for tailor-made solutions, ensuring a perfect fit for your unique requirements.
What advanced capabilities does the Professional plan offer?
The Professional plan includes advanced analytics, project management tools, and priority customer support, ideal for growing enterprises.
Is Aircall suitable for small businesses, too?
Definitely! The Essentials package, priced at $30/license, is designed for small to medium-sized businesses, providing fundamental tools at an affordable cost.
How does Aircall adapt to the dynamic needs of businesses?
Aircall's 24/7 support, with channels like email and chat, reflects its understanding of dynamic business needs, ensuring timely solutions for users.