Best Business VoIP Providers 2025
Last update: June 8th, 2024.
In this guide, we explore the best Business VoIP providers in 2025, comparing their features, pricing, and reliability to help you choose the perfect solution for your organization.
Aircall Is Best For Small, Medium, and Large Businesses
OVERALL RATING
4.7/5
INCLUDED
- Free Trial
- Cancel Anytime
- 24/7 Support
FEATURES
Softphone for desktop, Android, iOS
PRICING
- Essentials: $120 / 3 licenses / monthly
- Professional: $210 / 3 licenses / monthly
- Custom: must call Aircall for pricing / 25 licenses minimum / monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the Aircall website.
CallHippo Is Best For Medium, and Large Businesses
OVERALL RATING
4.6/5
INCLUDED
- Free start
- Cancel Anytime
- 24/7 Support
FEATURES
Power & Predictive Dialer | DID Auto Rotate | Smart DID Routing | Live Call Monitoring | Powerful reporting (Call Analytics)
PRICING
Office Phone System
- Starter: $25 / user / monthly
- Professional: $40 / user / monthly
- Ultimate: $55 / user / monthly
Call Center Solution
- Bronze: $20 / user / monthly
- Silver: $30 / user / monthly
- Platinium: $50 / user / monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the CallHippo website.
VirtualPBX Is Best For Small, and Medium Businesses
OVERALL RATING
4.6/5
INCLUDED
- Free Trial
- Cancel Anytime
- 24/7 Support
FEATURES
Essential Features On All Plans | Text Messaging Features | Productivity Options For Users | VoIP Features For Team Management | VoIP Service Integrations
PRICING
- Starter: $11 / user / monthly
- Pro: $21 / user / monthly
- Ultra: $35 / user / monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the VirtualPBX website.
Zadarma Is Best For Medium, and Large Businesses
OVERALL RATING
4.5/5
INCLUDED
- Free Trial
- Cancel Anytime
- 24/7 Support
FEATURES
Cloud storage for call recordings | Speech recognition | Integrations with popular CRM systems
PRICING
- Standard: $0/5 users/mo
Office: $44/10 users/mo
Corporation: $88/20 users/mo
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the Zadarma website.
VoIPStudio Is Best For Small Businesses
OVERALL RATING
4.5/5
INCLUDED
- Free Trial
- Cancel Anytime
- 24/7 Support
FEATURES
Virtual Switchboard | Collaboration tools
PRICING
- Pay-as-you-go: $4.99 / user / monthly
- 2K Bundle: $16.99/ user/ monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the VoIPStudio website.
Aircall Is Best For Small, Medium, and Large Businesses
Aircall represents a state-of-the-art communication solution purpose-built for sales and support teams. Its cloud-based voice platform offers reliable interactions, enhancing communication efficiency for businesses of all sizes.
Tailored for small and medium-sized enterprises, Aircall provides user-friendly interfaces and deep integration with CRMs like Salesforce and HubSpot.
This not only streamlines communication processes but also empowers businesses to leverage their customer and employee interactions as catalysts for sustained growth.
Aircall emerges as a top choice, offering a versatile and scalable communication infrastructure suitable for businesses of all sizes.
Aircall Is Best For Small, Medium, and Large Businesses
OVERALL RATING
4.7/5
INCLUDED
- Free Trial
- Cancel Anytime
- 24/7 Support
FEATURES
Softphone for desktop, Android, iOS
PRICING
- Essentials: $120 / 3 licenses / monthly
- Professional: $210 / 3 licenses / monthly
- Custom: must call Aircall for pricing / 25 licenses minimum / monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the Aircall website.
CallHippo Is Best For Medium, and Large Businesses
CallHippo stands out as the ultimate virtual phone system for all businesses.
Known for its feature-rich cloud-based business phone system, CallHippo provides users an easy-to-use interface, making it accessible to businesses of various sizes.
Operating in over 50 countries, the platform provides local and toll-free phone numbers, enabling businesses to expand their reach while optimizing call costs.
This makes it an ideal virtual phone system for businesses seeking a global reach.
CallHippo Is Best For Medium, and Large Businesses
OVERALL RATING
4.6/5
INCLUDED
- Free start
- Cancel Anytime
- 24/7 Support
FEATURES
Power & Predictive Dialer | DID Auto Rotate | Smart DID Routing | Live Call Monitoring | Powerful reporting (Call Analytics)
PRICING
Office Phone System
- Starter: $25 / user / monthly
- Professional: $40 / user / monthly
- Ultimate: $55 / user / monthly
Call Center Solution
- Bronze: $20 / user / monthly
- Silver: $30 / user / monthly
- Platinium: $50 / user / monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the CallHippo website.
VirtualPBX Is Best For Small, and Medium Businesses
VirtualPBX is the best VoIP Solution for Small Business. VirtualPBX is cloud based business phone systems and still has the most features, the highest reliability, and the best value. It's a cost-effective solution that doesn't compromise on functionality or reliability.
VirtualPBX not only leads as the optimal VoIP solution for small businesses but also guarantees the integration of advanced features, reliability, and exceptional value, providing a hassle-free communication experience.
VirtualPBX ensures that even businesses with budget constraints can access superior VoIP communication.
VirtualPBX Is Best For Small, and Medium Businesses
OVERALL RATING
4.6/5
INCLUDED
- Free Trial
- Cancel Anytime
- 24/7 Support
FEATURES
Essential Features On All Plans | Text Messaging Features | Productivity Options For Users | VoIP Features For Team Management | VoIP Service Integrations
PRICING
- Starter: $11 / user / monthly
- Pro: $21 / user / monthly
- Ultra: $35 / user / monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the VirtualPBX website.
What is a Business VoIP
Business VoIP (Voice over Internet Protocol) is a modern communication solution that transmits voice and multimedia over the Internet instead of traditional phone lines.
By converting voice signals into digital data, VoIP enhances flexibility, scalability, and efficiency, making it ideal for businesses of all sizes. With advanced features tailored for professional use, Business VoIP supports remote work, global collaboration, and cost-effective communication.
Unlike residential VoIP which prioritizes affordability, Business VoIP delivers enterprise-grade solutions designed for seamless integration, enhanced productivity, and professional connectivity.
VoIP Features That Boost Business Productivity
Key features like auto-attendants and call analytics significantly enhance business productivity. Auto-attendants act as virtual receptionists, greeting callers with customizable messages and directing them to the appropriate department, streamlining call handling and saving time. Call analytics provide valuable insights into communication patterns, allowing businesses to make data-driven decisions to improve efficiency.
Additional Business VoIP features include unified messaging, which centralizes voicemails, emails, and other messages, eliminating the need to switch between applications. Advanced collaboration tools like video conferencing, screen sharing, and instant messaging facilitate teamwork and efficiency, especially for remote teams and external partners.
By leveraging these Business VoIP features, your organization can streamline operations and thrive in a dynamic, interconnected world.
Here are some key features of Business VoIP:
Business VoIP Features
| Feature | Description |
| Softphone Integration | Integrates softphones for VoIP calls. |
| VoIP APIs | Allows integration with other applications. |
| Dynamic Caller ID | Displays relevant caller information dynamically. |
| Web Conferencing | Facilitates virtual meetings over the web. |
| Advanced Call Analytics | Provides detailed analysis of call data. |
| Integration with Virtual Assistants | Integrates with virtual assistants for automation. |
| CRM Integration with Click-to-Call | Enables calling directly from CRM systems. |
| VoIP Mobile Apps | Provides mobile apps for VoIP calling. |
| Real-time Language Translation | Translates languages in real-time during calls. |
| API for Smart Device Integration | Allows integration with smart devices. |
| Automated VoIP Health Checks | Conducts automated checks to ensure system health. |
| Enhanced Security Protocols | Implements advanced security measures. |
| Security Features | Provides additional security features. |
| Scalability | Scales easily to accommodate growth. |
| Emergency Services Integration | Integrates with emergency services for safety. |
| Quality of Service (QoS) Controls | Provides controls to manage call quality. |
Business VoIP vs Traditional Phone Systems
Understanding the distinctions between Business VoIP and traditional phone systems is crucial for making informed communication decisions. Business VoIP stands out with its cost-effectiveness, flexibility, and advanced features, making it a compelling alternative to traditional counterparts.
As communication technologies evolve, businesses opt for VoIP to enhance efficiency and functionality, marking a paradigm shift in how we connect and collaborate.
Differences between Business VoIP and Traditional Phone Systems can be seen in the table below:
Business VoIP vs Traditional Phone Systems
| Aspect | Business VoIP | Traditional Phone System |
| Infrastructure | Uses the internet for voice and data transmission. | Relies on physical telephone lines. |
| Signal Transmission | Converts sound into digital data and sends it over the internet. | Uses analog signals over telephone lines. |
| Call Costs | Often more cost-effective, especially for international calls. | Can have higher costs, particularly for long-distance calls. |
| Flexibility | Enables easy scaling, mobility, and adaptation to changing needs. | Less flexibility, especially regarding mobility. |
| Features | Provides advanced features like video calls, automated responses, and integration with other applications. | Basic telephone functionalities with fewer advanced features. |
The Benefits of Business VoIP
Business VoIP transforms communication, offering cost savings, seamless collaboration, and enhanced productivity. Discover how it can elevate your business operations.
- Cost Savings: Cut communication costs, especially on long-distance and international calls, with VoIP’s affordable pricing.
- Enhanced Collaboration: Leverage video conferencing, screen sharing, and instant messaging to enhance teamwork - no matter where your team is.
- Boosted Productivity: Features like auto-attendants and voicemail-to-email streamline communication and optimize workflow.
- Facilitation of Remote Work: Stay connected from anywhere with cloud-based VoIP solutions, ensuring flexibility for modern businesses.
- Communication Experience: Enjoy a consistent experience across devices—whether in the office, at home, or on the go.
Business VoIP isn’t just an upgrade - it’s a game-changer for modern organizations looking to streamline operations, reduce costs, and drive growth.
The Downsides of Business VoIP
While Business VoIP offers numerous advantages, it's crucial to be aware of potential challenges. In this section, we will delve deeper into the downsides associated with VoIP technology, from network dependencies to security concerns, providing insights on how to mitigate these issues.
- Network Dependencies: One challenge faced by Business VoIP is its dependence on the network. The quality of the internet connection directly impacts the quality of VoIP calls.
- Security Concerns: Security is another critical aspect of Business VoIP. To enhance the security of VoIP systems, it's recommended to use encryption, strong passwords, and regularly update the software to address potential vulnerabilities.
- Need for Quality Equipment: The quality of VoIP calls also depends on the quality of the equipment used. Poor equipment can result in distorted audio playback or even device failure.
Understanding these downsides is crucial for successfully leveraging the advantages that VoIP brings to your business.
VoIP Integration with CRM
Integrating Business VoIP with CRM systems creates a powerful synergy that boosts efficiency and enhances customer engagement. This integration consolidates communication channels, providing a 360-degree view of customer interactions, which enables your team to offer personalized and timely responses.
By automatically logging data within the CRM, the system reduces manual entry and ensures accurate, real-time customer information. This seamless integration gives businesses valuable insights into customer behavior, allowing them to make data-driven decisions that improve customer satisfaction.
VoIP-CRM integration eliminates communication silos, creating a unified customer experience for both your team and your clients. More than just a tool, it becomes a strategic enabler that drives operational efficiency and fosters a customer-focused future for your business.
Business VoIP for Growing Enterprises
As your business expands, so should your communication infrastructure. VoIP offers the ideal solution for growing enterprises with its advanced features and scalable design, ensuring that your communication evolves alongside your company.
Business VoIP seamlessly scales to meet the demands of a growing enterprise. Whether you're adding team members, opening new branches, or handling more customer interactions, VoIP ensures your communication remains robust and reliable at all times.
For expanding enterprises, VoIP delivers more than just basic functionality. With advanced features like call analytics, automated attendants, and CRM integration, VoIP supports operational efficiency and enhances customer interactions as your business evolves.
The flexibility of VoIP allows you to pay only for the services you need, optimizing your communication budget while maintaining high quality and functionality.
Whether your enterprise operates from a central office, embraces remote work, or thrives in a hybrid setup, Business VoIP adapts to foster collaboration among teams, no matter where they are located.
VoIP for Small Businesses
Small businesses can reap significant benefits from adopting Business VoIP. The integration of Business VoIP in small enterprises is not just a technological upgrade but a strategic decision that catalyzes growth.
- Tailored Solutions for Small Businesses
- User-Friendly Features
- Cost-Effectiveness as a Core Advantage
- Scalability for Future Growth
- Enabling Effective Collaboration
Beyond just making calls, VoIP transforms the communication infrastructure, enabling seamless collaboration and positioning your business for expansion and success in a competitive marketplace.
Choosing the Right Business VoIP Provider: Key Considerations
Selecting the right Business VoIP provider is paramount for a successful implementation. We outline key considerations, from reliability to scalability, guiding you through the decision-making process to ensure that you choose a provider aligned with your business needs.
Navigate the landscape of Business VoIP providers, armed with the knowledge to make an informed decision that suits your unique business requirements.
Tips for Choosing the Right Business VoIP Provider
Choosing the right Business VoIP provider is a crucial decision that can significantly impact your communication infrastructure. Here are some tips to guide you in selecting the best Business VoIP provider for your organization:
- Assess Your Business Needs
- Evaluate Features and Functionality
- Consider Scalability
- Check Reliability and Uptime
- Review Customer Support
- Examine Integration Options
- Understand Pricing Structure
- Prioritize Security Measures
- Explore User-Friendly Interfaces
- Read Client Testimonials and Reviews
- Trial Periods and Demos
- Check Regulatory Compliance
By considering these tips and thoroughly researching potential Business VoIP providers, you can make an informed decision that aligns with your business goals and enhances your overall communication strategy.
Additionally, at VoIPGuideMe, we've done the legwork for our readers. Our comprehensive guide consolidates the key information, enabling readers to conveniently compare and select the best Business VoIP providers all in one place.
Security in Business VoIP
Security is paramount in any communication system, and Business VoIP providers implement robust security measures to ensure the safety of sensitive business communications.
At the core of Business VoIP security is encryption. VoIP systems use advanced encryption algorithms to secure voice and data transmissions, ensuring confidentiality and preventing unauthorized access to sensitive business information, such as client data and proprietary details.
To protect against potential threats, VoIP providers adopt proactive fraud prevention strategies. This includes monitoring call patterns, detecting anomalies, and quickly addressing any suspicious activity, such as toll fraud or unauthorized network access.
Network security is equally vital. VoIP providers implement firewalls, intrusion detection systems, and conduct regular security audits to identify and resolve vulnerabilities, providing a strong defense against cyber threats and ensuring business communications remain secure.
In summary, the security is multifaceted, encompassing encryption, fraud prevention, and network security.
Conclusion
In conclusion, Business VoIP represents a transformative shift in communication for businesses of all sizes. From its fundamental workings to the myriad features and considerations, this article provides a comprehensive guide to empower businesses to make informed decisions about their communication infrastructure.
We highly recommend considering industry leaders such as Aircall, CallHippo, and VirtualPBX. These VoIP providers have demonstrated excellence in delivering reliable, feature-rich VoIP solutions that cater to the diverse needs of businesses.
FAQ: Best Business VoIP Providers
What is the best VoIP providers for business?
We highly recommend considering industry leaders such as Aircall, CallHippo, and VirtualPBX.
Is Business VoIP suitable for small businesses?
Absolutely. Business VoIP is tailored to meet the unique needs of small businesses, offering cost-effective solutions and user-friendly features.
How does VoIP integration with CRM benefit businesses?
Integration with CRM enhances customer interactions, streamlines processes, and contributes to a more cohesive business strategy.
What security measures are in place for Business VoIP?
Business VoIP providers implement encryption, fraud prevention, and other security measures to ensure the confidentiality and integrity of business communications.
What features does Business VoIP offer for enterprises?
Here are some key features of Business VoIP:
- Softphone Integration
- VoIP APIs
- Dynamic Caller ID
- Web Conferencing
- Advanced Call Analytics
- Integration with Virtual Assistants
- CRM Integration with Click-to-Call
- VoIP Mobile Apps
- Real-time Language Translation
- API for Smart Device Integration
- Automated VoIP Health Checks
- Enhanced Security Protocols
- Security Features
- Scalability
- Emergency Services Integration
- Quality of Service (QoS) Controls
How can a small business benefit from Business VoIP?
Small businesses can benefit from Business VoIP through tailored solutions, user-friendly features, cost-effectiveness, scalability for future growth, and advanced collaboration tools. It's not just an upgrade; it's a strategic decision that catalyzes growth.