CallHippo 2025 Review: Pricing and Features
Last update: February 23, 2025
CallHippo Is Best For Medium, and Large Businesses
OVERALL RATING
⭐ 4.6/5
PRICING
Office Phone System: Starter $25, Professional $40, Ultimate $55 (per user/month)
Call Center Solution: Bronze $20, Silver $30, Platinum $50 (per user/month)
PROS
Free package for Startups and SMBs
Cost-Efficiency
Phone system set up in less than 3 minutes
Available Mobile and Desktop app
All-in-One solution
Demo: Try for free
Free Trial: 10 days
Cancel time: Any time
24/7 Support: Docs, E-mail, Phone, Chat
CONS
Integration process
Subscription charges non-refundable
Intro: CallHippo Overview
Why CallHippo Is Perfect for Medium and Large Businesses?
As someone who has worked closely with several communication platforms, I can confidently say that CallHippo's pricing and features are tailored to streamline operations. What stands out most to me? Their ability to cater to both small startups and larger enterprises, thanks to affordable yet scalable packages.
Founded in 2016, CallHippo swiftly secured its place as one of the top VoIP service providers in the market. While the precise numbers remain undisclosed, information indicates that CallHippo and two affiliated sister companies collectively generate an annual revenue of 20 million. The exact employee count is undisclosed, but it is approximated that CallHippo has a staff ranging between 100 and 200. The company operates in over 100 countries, boasting a dedicated customer base exceeding 5000.
Key Pros and Cons
✅ Free Package for Startups & SMBs: If you're just starting out, CallHippo has a free option that’s easy to get going.
✅ Cost-Effective: With prices starting as low as $20/user/month, it offers great value for businesses of all sizes.
✅ Quick Setup: I was impressed by how fast I could get up and running. The phone system was live in less than 3 minutes.
✅ Mobile & Desktop Apps: Stay connected no matter where you are - CallHippo’s apps work seamlessly on mobile and desktop.
✅ All-in-One Solution: They’ve integrated everything you need for business communication in one platform.
❌ Integration Process: Some users, myself included, have mentioned that integrating CallHippo with existing systems can be a bit tricky at times.
❌ Non-refundable Subscription Charges: One thing to keep in mind: if you’re looking to change your plan midway, the subscription charges aren’t refundable.
Pricing
CallHippo offers tailored pricing to meet the needs of different business types. It divides its customers into two primary groups:
- Office Phone System: Designed for businesses with regular customer support needs, this package offers essential telephony features for smooth day-to-day operations.
- Call Center Solution: Perfect for businesses that require bulk calling, such as sales teams and support centers. This package provides advanced features for high-volume communication, ensuring that large teams can operate efficiently.
Each group has three distinct packages, allowing businesses to choose the one that fits their requirements and budget. More details on these packages can be found below.
Office Phone System
Starter ($25/user/month): Perfect for small to medium-sized businesses. It includes essential features like call mute, call forwarding, and custom voicemail.
Professional ($40/user/month): Ideal for businesses with medium to large-scale communication needs. You get advanced features like call analytics and better team coordination.
Ultimate ($55/user/month): Tailored for larger organizations that require top-notch support, compliance adherence, and advanced call management.
A comparison of the three packages is provided below:
| Features | Starter | Professional | Ultimate |
|---|---|---|---|
| Teams | Yes | Yes | Yes |
| Call Mute | Yes | Yes | Yes |
| Number Porting | Yes | Yes | Yes |
| Desktop Notifications | Yes | Yes | Yes |
| Ring All Devices | Yes | Yes | Yes |
| Global Connect | Yes | Yes | Yes |
| 2FA | Yes | Yes | Yes |
| Custom Voicemail | Yes | Yes | Yes |
| SMS Template | Yes | Yes | Yes |
| User Rights | Yes | Yes | Yes |
| Website Callback Button | Yes | Yes | Yes |
| Gamification | Yes | Yes | Yes |
| 3-Digit Editable Extension | Yes | Yes | Yes |
| Per Min Call Expense Limit | Yes | Yes | Yes |
| Internal Team Calling | Yes | Yes | Yes |
| Audit Logs | Yes | Yes | Yes |
| Feedback for Calls | Yes | Yes | Yes |
| Shared Inbox | Yes | Yes | Yes |
| User Working Hours | Yes | Yes | Yes |
| Business Hours | Yes | Yes | Yes |
| Country Blocking | Yes | Yes | Yes |
| Role Based Access Control | Yes | Yes | Yes |
| Voicemail Transcription | - | Yes | Yes |
| Multi-lingual IVR | - | Yes | Yes |
| Call Recordings | - | Yes | Yes |
| Call Notes and Ratings | - | Yes | Yes |
| Email Notification for Voicemail | - | Yes | Yes |
| IVR | - | Yes | Yes |
| Call Reminder | - | Yes | Yes |
| After Call Work | - | Yes | Yes |
| Call Cascading | - | Yes | Yes |
| Custom Greetings | - | Yes | Yes |
| Sticky Agent | - | Yes | Yes |
| Black List/Blocking | - | Yes | Yes |
| Voicemail Drop | - | Yes | Yes |
| Call Disposition | - | Yes | Yes |
| Auto Voicemail Drop | - | - | Yes |
| Automatic Voicemail Drop (for PD) | - | - | Yes |
| Call Tagging | - | - | Yes |
| Custom Caller ID | - | - | Yes |
| Warm and Blind Transfer | - | - | Yes |
| Live Call | - | - | Yes |
| Holiday Routing | - | - | Yes |
| Pause & Resume Recording | - | - | Yes |
| Multi-level IVR | - | - | Yes |
| Multiple Level Call Transfer | - | - | Yes |
| Conference Calling | - | - | Yes |
| Call Barging | - | - | Yes |
| Single Sign On | - | - | Yes |
| Call Whisper | - | - | Yes |
| Compliance Call Recording | - | - | Yes |
| Embedded Dialer Integration | - | - | Yes |
| Call Script | - | - | Yes |
| Smart DID Routing | - | - | Yes |
| App Blocking | - | - | Yes |
| Auto Rotate | - | - | Yes |
| Target vs Achievement | - | - | Yes |
| Route to External Number | - | - | Yes |
| Transfer to Mobile | - | - | Yes |
| Number Masking | - | - | Yes |
| Hide Number from Agent | - | - | Yes |
| Number of Users | Up to 5 users | Up to 50 Users | Up to 50 Users |
| Call Logs | 1 year | Life Time | Life Time |
| Concurrent Calls | Unlimited | Unlimited | Unlimited |
Call Center Solution
Bronze ($20/user/month): The perfect entry-level package for small businesses with basic call management features.
Silver ($30/user/month): Designed for medium to large businesses, this plan offers features like IVR (Interactive Voice Response), call queuing, and reporting.
Platinum ($50/user/month): Advanced analytics, power dialers, and integrations—this package is built for high-volume operations like sales teams and call centers.
A comparison of the three packages is provided below:
| Features | Bronze | Silver | Platinium |
|---|---|---|---|
| Free Number | Yes | Yes | Yes |
| Shared inbox | Yes | Yes | Yes |
| Skill Based Call Routing | Yes | Yes | Yes |
| Webhook | Yes | Yes | Yes |
| Paid Call Recording | Yes | Yes | Yes |
| Campaign Management | Yes | Yes | Yes |
| Feedback for Calls | Yes | Yes | Yes |
| Website Call Back Button | Yes | Yes | Yes |
| Role based access control | - | Yes | Yes |
| Free Call Recording | - | Yes | Yes |
| IVR | - | Yes | Yes |
| Live Call | - | Yes | Yes |
| Call Queuing | - | Yes | Yes |
| User Working Hours | - | Yes | Yes |
| Call Reminder | - | Yes | Yes |
| After Call Work | - | Yes | Yes |
| Call Cascading | - | Yes | Yes |
| Holiday Routing | - | Yes | Yes |
| Gamification | - | Yes | Yes |
| Call Tagging | - | Yes | Yes |
| Call Disposition | - | Yes | Yes |
| Pause-Resume Recording | - | Yes | Yes |
| Voicemail Transcription | - | Yes | Yes |
| Voicemail Drop | - | Yes | Yes |
| Power Dialer | - | - | Yes |
| Predictive Dialer | - | - | Yes |
| Speed to Dial | - | - | Yes |
| Voice Broadcasting | - | - | Yes |
| Multi-level IVR | - | - | Yes |
| Multiple Level Call Transfer | - | - | Yes |
| Conference Calling | - | - | Yes |
| Call Barging | - | - | Yes |
| Route to External Number | - | - | Yes |
| Single Sign On | - | - | Yes |
| DID Group | - | - | Yes |
| Call Whisper | - | - | Yes |
| Intelligent Reports/Analytics | - | - | Yes |
| Reports via Email | - | - | Yes |
| Automatic Machine Detection | - | - | Yes |
| Compliance Call Recording | - | - | Yes |
| Google Drive, AWS S3 Integration | - | - | Yes |
| Embedded Dialer Integration | - | - | Yes |
| Smart DID Routing | - | - | Yes |
| Auto Rotate | - | - | Yes |
| Target Vs Achievement | - | - | Yes |
| Custom Caller ID | - | - | Yes |
| Hide Number From Agent | - | - | Yes |
| Auto Voicemail Drop | - | - | Yes |
CallHippo Features: More Than Just Calls
When exploring CallHippo’s feature set, I was impressed by how much they offer beyond just a basic phone system. The platform is packed with tools that elevate business communication, making it ideal for companies of all sizes - from startups to large enterprises. Let’s dive into some of the standout features:
Click-to-Dial: This simple yet effective feature lets you make calls instantly by clicking on a phone number. It speeds up the dialing process and reduces manual errors.
Advanced Call Routing: CallHippo’s skill-based routing ensures that calls are directed to the most qualified agents, making customer interactions smoother and more efficient.
Call Analytics: A game-changer for productivity tracking. This tool helps you monitor and analyze call data, allowing you to refine your processes and boost team performance.
Voicemail Transcription: One of my personal favorites! It converts voicemails into text, making it easy to review messages without listening to long recordings.
Call Recording: Available in higher-tier plans, this feature is essential for quality assurance and team training. It provides real-time insights into customer interactions and helps you maintain high service standards.
Smart Routing: This feature ensures that customers are directed to the right department or agent without delay, improving response times and customer satisfaction.
These features only scratch the surface of what CallHippo has to offer. Their platform is designed to grow with your business, offering everything from basic call management to advanced communication tools that drive efficiency.
CallHippo vs. Aircall: Which One is Better for Your Business?
Both CallHippo and Aircall are strong contenders in the VoIP industry, but they cater to slightly different audiences. Here’s a quick comparison:
| Feature | Aircall | CallHippo |
|---|---|---|
| Best For | Businesses of all sizes | Medium and large businesses |
| Overall Rating | ⭐ 4.7/5 | ⭐ 4.6/5 |
| Key Advantages | Global availability, seamless CRM integration, intuitive interface, unlimited calls (US & Canada), free demo, 7-day trial, flexible cancellation, 24/7 support (docs, email, phone), 24/5 live chat (English). | Free plan for startups, cost-effective pricing, quick setup (<3 min), works on desktop & mobile, all-in-one business phone solution, free demo, 10-day trial, no long-term commitment, 24/7 multi-channel support. |
| Potential Drawbacks | No MMS support, requires a minimum of 3 users per plan. | Complex integration process, no subscription refunds. |
| Pricing (Office Phone System) | Essentials: $120 (3 users/month), Professional: $210 (3 users/month), Custom: Contact Aircall (min. 25 users). | Starter: $25/user, Professional: $40/user, Ultimate: $55/user (monthly). |
| Pricing (Call Center Solution) | N/A | Bronze: $20/user, Silver: $30/user, Platinum: $50/user (monthly). |
| Free Trial | 7 days | 10 days |
| Cancellation Policy | Can be canceled anytime | Can be canceled anytime |
If you're a startup or a small team, Aircall might be a better fit due to its ease of use and tight integrations with CRM tools like Salesforce. However, if you’re a growing business or an enterprise, CallHippo offers more advanced features at a better price point.
CallHippo's user-friendly design and immediate setup options make it a strong choice for medium to large businesses that need a fast, all-encompassing communication solution.
Aircall Review: Best For Businesses of all sizes & Overall Rating: ⭐ 4.7/5
CallHippo Support
When it comes to support, CallHippo truly stands out. My personal experience with their team has been nothing short of impressive. Whether you're troubleshooting an issue or setting up new features, their support is available 24/7 via email, phone, chat, and even detailed documentation. This level of accessibility makes you feel genuinely valued, which is a rarity these days.
What I find particularly impressive is how they approach problem-solving. They don't just give you a quick fix - they take the time to educate you throughout the process. This means not only do you solve your current issue, but you also learn how to navigate and use all the platform’s features more effectively. It's a refreshing approach that empowers you to become a more independent user.
For any business looking for high-quality, educational support, CallHippo is the way to go.
CallHippo Security in My Perspective
CallHippo’s approach to security really stands out to me. They take data protection seriously, and it’s clear that it’s a priority. With everything happening in the digital space, this commitment is a breath of fresh air.
Their HIPAA compliance is a big win, especially for healthcare providers. This ensures patient communication is secure, which is essential. Add in GDPR compliance, and as a user, it’s reassuring to know my data is safe and under my control.
They also provide PCI-compliant payment processing, and I love that they mask payment details during conference calls - it’s the little things that matter. Their ISO certification further proves they meet global security standards, adding credibility.
In short, CallHippo takes security seriously. Their measures show they’re committed to protecting user data and privacy, making them a trustworthy choice for businesses and individuals.
Final CallHippo Rating
After reviewing all features, pricing models, and customer feedback, it’s clear that CallHippo offers an impressive solution for businesses looking for an efficient, cost-effective communication platform.
With a wide range of features designed to grow with your company, CallHippo provides excellent value - especially for medium to large businesses.
CallHippo Review Breakdown: Key Metrics
Pricing and Plans Packages 93%
Engaged Customer Support 92%
Comprehensive Features 92%
High-Security Standards 92%
Pricing and Plans Packages (4.7)
CallHippo's pricing structure is solid. With a 4.7 score, it's clear that the platform offers flexible plans suited for businesses of all sizes. The transparent pricing and exceptional value really stand out, making it easy to find a plan that fits your needs and budget.
Comprehensive Features (4.6)
CallHippo offers a rich set of features, earning a strong 4.6. Whether you’re looking for basic telephony functions or advanced tools like call analytics, CallHippo has it all. It’s these features that truly elevate the platform, ensuring businesses can streamline their communication with ease.
Engaged Customer Support (4.6)
Customer support is another area where CallHippo shines, with a solid 4.6 score. They offer multiple support channels: docs, email, phone, and chat - all of which are helpful and responsive. There’s always room for a bit more proactivity, but overall, they do an excellent job keeping users supported.
High Security Standards (4.6)
Security is crucial, and CallHippo nails it with a 4.6 rating. Their commitment to high security standards, including HIPAA and GDPR compliance, ensures that your data is well-protected. This focus on safeguarding user information makes CallHippo a reliable, secure platform for businesses of all kinds.
In conclusion, CallHippo’s 4.6 rating highlights its all-around excellence. From pricing to features, support, and security, it’s clear why CallHippo is a top contender for businesses seeking to enhance their communication strategy.
FAQ: CallHippo Review
What is CallHippo’s Free Trial Period?
CallHippo offers a 10-day free trial so you can explore its features without any commitment.
Can I Cancel My CallHippo Plan at Any Time?
Yes, CallHippo offers flexible cancellation. You’re free to cancel anytime without any hassle.
What are the key features of the Platinum package, and who is it ideal for?
The Platinum package, priced at $50 per user per month, is ideal for larger teams and includes features like Power Dialer, Predictive Dialer, conference calls, and intelligent reports.
Is CallHippo Easy to Integrate With My Current Systems?
While the integration process can take a bit of time, the support team is readily available to assist with the process.