Phone.com 2025 Review: Pricing and Features
Last update: March 22, 2025
Phone.com Is Best For Small and Medium Businesses
OVERALL RATING
⭐ 4.6/5
PRICING
Basic: Starting at $15/user/month
Plus: Starting at $22.50/user/month
Pro: Starting at $33.33/user/month
PROS
Affordable entry-level pricing
Simple and intuitive interface
Robust VoIP features
Reliable mobile apps
24/7 customer support
HIPAA compliance
Free trial available
Toll-free, local, and vanity numbers
Video conferencing included in all plans
CONS
Additional costs for advanced features
Dependent on a stable internet connection
Basic plan lacks advanced call analytics
Intro: Phone.com Overview
Phone.com is an affordable and feature-packed VoIP service designed specifically for small and medium-sized businesses (SMBs). Offering a cloud-based phone system, it equips businesses with essential communication tools, including call forwarding, voicemail transcription, and high-quality video conferencing.
With highly customizable and flexible pricing plans, Phone.com provides businesses with the ability to scale as needed, while keeping costs manageable.
In addition, its user-friendly interface and 24/7 customer support enhance the overall experience, making it a practical and cost-effective choice for SMBs. If you're looking for a VoIP solution that combines affordability, scalability, and advanced features, Phone.com stands out as a top contender in the competitive VoIP market.
Key Pros and Cons of Phone.com
Phone.com offers an exceptional combination of affordability, scalability, and advanced features. Below, we’ve broken down the key pros and cons of the service, giving you a clear understanding of how it stacks up against competitors.
- ✅ Affordable and Flexible Pricing: Phone.com stands out as one of the most cost-effective VoIP solutions for SMBs, with pricing starting as low as $15 per month. Compared to industry leaders, Phone.com offers unbeatable value for small teams looking to maximize their budget.
- ✅ Comprehensive Feature Set: With 50+ advanced VoIP features, including call forwarding, auto-attendant, and voicemail-to-email, Phone.com ensures businesses have all the tools needed for seamless communication.
- ✅ Professional Toll-Free and Vanity Numbers: Create a professional and memorable image for your business with Phone.com’s local, toll-free, and custom vanity numbers.
- ✅ HIPAA Compliance for Secure Communication: For businesses in the healthcare sector, Phone.com ensures HIPAA compliance, offering secure communication tools that safeguard sensitive data.
- ✅ Inclusive Video Conferencing: Unlike many VoIP providers that charge extra for video meetings, Phone.com includes video conferencing in all of its plans at no additional cost.
- ✅ Advanced Call Routing & Auto-Attendant: This enhances customer satisfaction by reducing wait times and improving response efficiency, a key factor in providing superior customer service.
- ✅ Affordable International Calling: This can help lower communication costs significantly, particularly for companies that need to stay connected with international customers and partners.
- ❌ Limited Integrations with Major Platforms: While Phone.com supports basic CRM integrations, it falls short when it comes to deep integrations with major platforms like Salesforce or HubSpot.
- ❌ Call Quality Can Fluctuate: As an internet-based VoIP service, Phone.com’s call quality is reliant on the strength and stability of your internet connection.
- ❌ Basic Plan Limitations: The Basic plan on Phone.com lacks several advanced features, such as call analytics and custom reporting, which are available on higher-tier plans.
Phone.com Pricing Plans
Phone.com offers three core pricing plans designed to meet the diverse needs of businesses, from small teams to larger organizations. Each plan is flexible and crafted to provide maximum value for users. All plans come with a free 30-day trial, allowing users to test the platform with no commitment.
Below is a detailed comparison of the plans:
| Feature | Basic | Plus | Pro |
|---|---|---|---|
| Price | $15.00/mo per user (annually billed) | $22.50/mo per user (annually billed) | $33.33/mo per user (annually billed) |
| Number of Users | Unlimited | Unlimited | Unlimited |
| Number of Phone Numbers | 1 per account | 1 per user | 1 per user |
| Calling Minutes | 500 Pooled Minutes* | Unlimited | Unlimited |
| Video Conferencing | Up to 10 participants | Up to 25 participants | Up to 100 participants |
| Voicemail Notifications | Yes | Yes | Yes |
| CRM Integration | Basic CRM connection | API access | Advanced CRM support |
| Voicemail Transcription | No | Yes | Yes |
| Video Recording | No | Yes | Yes |
| Call Recording | No | No | Yes |
| Call Analytics | No | No | Yes |
| App Integration | Basic | Yes | Yes |
| Call Forwarding | Yes | Yes | Yes |
Basic Plan:$15/month
Ideal for small businesses or teams that require essential features like 500 monthly minutes, video conferencing for up to 10 participants, and mobile and web apps. At just $15 per user monthly, it’s a great option for businesses with basic communication needs.
Plus Plan: $22.50/month
Perfect for growing companies that need additional functionality. The Plus Plan offers unlimited calling, advanced CRM integration, and video conferencing for up to 25 participants. This plan also includes HIPAA compliance, making it ideal for healthcare businesses. At $22.50 per user monthly, it delivers excellent value for businesses with expanding communication needs.
Pro Plan: $33.33/month
Tailored for larger teams and call centers, the Pro Plan provides advanced features such as call recording, call analytics, and CRM integration. It also supports video conferencing for up to 100 participants, making it a perfect solution for larger organizations requiring premium call management tools. At $33.33 per user monthly, it offers a comprehensive package for businesses that demand the best.
Phone.com offers Live Answer-Connect for 24/7 professional customer service, Call Recording and Analytics to enhance team performance, and Global International Lines starting at $4.99/month for international contact with local numbers.
Try Phone.com today with a free trial and minimal risk.
Introducing Phone.com Features
Phone.com is constantly updating and enhancing its features to meet the dynamic needs of businesses. From advanced call management tools to comprehensive international communication options, Phone.com is the ideal VoIP provider for businesses looking to scale affordably and efficiently.
| Category | Key Features |
|---|---|
| Calling | Call Forwarding, Voicemail, Call Blocking, Call Transfer, Call Screening |
| Automation | Auto Attendant, Call Routing, Call Queues, Business Hours Rules |
| Messaging | SMS & MMS, Voicemail-to-Email, Fax-to-Email |
| Video Conferencing | HD Video Calls, Screen Sharing, Conference Recording |
| Security & Compliance | HIPAA Compliance, Encrypted VoIP Calls |
| International Calling | Low-cost international rates, Toll-Free & Vanity Numbers |
Unmatched Flexibility and Scalability
Phone.com’s powerful calling features like Call Forwarding, Call Blocking, and Voicemail-to-Email ensure seamless communication, regardless of team location. With Call Transfer and Call Screening, you can direct calls to the right person at the right time, enhancing customer satisfaction and efficiency.
Advanced Automation for Streamlined Operations
Automation tools such as Auto Attendant and Call Routing offer 24/7 service, directing customers to the right department. Call Queues and Business Hours Rules further streamline operations, making Phone.com the ideal solution for businesses focused on productivity and customer retention.
Cutting-Edge Video Conferencing
Enhance business communications with HD Video Calls, Screen Sharing, and Conference Recording. These features improve team collaboration and customer interactions, whether in the office or remotely, ensuring professional, high-quality video meetings.
Robust Security & Compliance
Phone.com provides HIPAA Compliance and Encrypted VoIP Calls, offering assurance for industries that require strict data protection. Whether dealing with healthcare or financial data, Phone.com’s secure environment meets regulatory standards to safeguard your business and clients.
Cost-Effective International Calling
Extend your global reach with low-cost international rates and the option for Toll-Free and Vanity Numbers. Phone.com makes it easy for businesses to connect with clients worldwide, delivering a seamless communication experience.
Phone.com vs. CloudTalk
Phone.com is an excellent option for SMBs, offering a scalable solution with flexibility in pricing. It provides essential VoIP features such as HIPAA compliance, call forwarding, and voicemail-to-email. Additionally, it offers video conferencing with HD video calls and screen sharing, making it ideal for companies that require communication tools for both internal meetings and customer interactions. Pricing is affordable, starting at $15 per user per month.
On the other hand, CloudTalk excels in providing advanced VoIP features, including CRM integration and sophisticated call management with IVR and real-time analytics. Its global reach spans over 160 countries, providing extensive international coverage. However, CloudTalk does not offer video conferencing, so it’s not the best option for businesses needing video call functionality. Prices for CloudTalk start at $19 per user per month, making it a slightly more expensive choice compared to Phone.com.
Both services have strong security measures in place, with Phone.com offering HIPAA compliance and encryption, while CloudTalk ensures GDPR compliance with SSL encryption.
| Feature | Phone.com | CloudTalk |
|---|---|---|
| Best For | SMBs, healthcare, and businesses needing HIPAA compliance | Businesses of all sizes looking for advanced call features |
| Overall Rating | ⭐ 4.6/5 | ⭐ 4.7/5 |
| Key Advantages | HIPAA compliance, customizable call routing, calendar integration, AI-Connect, lower pricing | Global availability, advanced call analytics, extensive CRM integrations, AI-powered features |
| Potential Drawbacks | Limited CRM integrations, advanced features on higher-tier plans | No HIPAA compliance, no video conferencing, higher pricing |
| Pricing (Basic Plan) | $15.00/user/month | $19.00/user/month |
| Pricing (Call Center Solution) | Add-ons for advanced features (price varies) | Starting from $19/user/month (for call center features) |
| Free Trial | 30 days | 14 days |
| Cancellation Policy | Can be canceled anytime | Can be canceled anytime |
| International Calling | USA and Canada included, low rates | 160+ countries, advanced analytics |
| Call Routing | Personalized call routing with AI and NLP integration | Intelligent routing with AI integration |
| CRM Integrations | Limited | Extensive (Salesforce, HubSpot, etc.) |
| AI Features | AI-Connect (add-on) | Integrated AI features for call routing and analysis |
| Video Conferencing | HD video calls | ❌ |
| Mobile App | Available | Available |
In conclusion, Phone.com is ideal for businesses seeking simplicity, affordable pricing, and essential features. CloudTalk, however, is better suited for businesses requiring advanced analytics, CRM integration, and international call management.
Aircall Review: Best For Businesses of all sizes & Overall Rating: ⭐ 4.7/5
Support
Phone.com’s comprehensive support system is designed to minimize downtime and keep your business running smoothly. With flexible options for all plans, their customer service ensures you’re always backed by expert assistance. Available through multiple channels, they provide seamless assistance tailored to your needs.
24/7 Customer Support Channels
- Live Chat: Available on Plus and Pro plans, providing instant access to support.
- Phone Support: 24/7 phone assistance for higher-tier plans, ensuring personalized help.
- Email & Ticketing: Structured support through a ticket system for non-urgent inquiries.
- Online Knowledge Base: Extensive FAQs and tutorials for self-service solutions.
Security
As a trusted provider of cloud communication solutions, Phone.com ensures your business's communications are protected at all times. Their robust security measures are designed to safeguard sensitive data and ensure compliance with industry regulations.
HIPAA-Compliant Plans: Tailored for healthcare organizations, these plans ensure full compliance with HIPAA standards, safeguarding patient data and enabling secure, encrypted communication. Whether you're dealing with sensitive health information or confidential client details, Phone.com provides a secure environment for your business.
Encrypted VoIP Calls: Phone.com uses state-of-the-art encryption protocols to protect VoIP calls, making sure your conversations remain private and secure from potential cyber threats. This means your sensitive business discussions, client data, and proprietary information are always shielded from eavesdropping.
Two-Factor Authentication (2FA): Adding an extra layer of security, Phone.com integrates 2FA, requiring users to verify their identity through multiple steps before gaining access. This helps protect against unauthorized access to your account, significantly reducing the risk of breaches.
Final Rating
Phone.com stands out as a versatile cloud phone system designed to provide businesses with secure, scalable, and feature-rich communication solutions. With a strong 4.6 rating, Phone.com offers excellent flexibility for SMBs, healthcare organizations, and businesses requiring HIPAA-compliant services.
Phone.com Review: Key Metrics
Pricing and Plans Packages 96%
Engaged Customer Support 90%
Comprehensive Features 92%
High-Security Standards 90%
Pricing and Plans (4.8/5)
Phone.com's tiered pricing transcends mere affordability, offering strategic ROI. Tailored plans, from SMB-centric to HIPAA-compliant healthcare solutions, ensure fiscal alignment with business objectives. Transparent pricing eliminates hidden fees, fostering informed, growth-driven decisions.
Feature Set & Scalability (4.6/5)
Beyond core VoIP, Phone.com integrates customizable routing, calendar syncing, and AI-enhanced tools like the Intelligent Answer Bot. This curated feature suite scales dynamically, empowering businesses with operational agility and targeted productivity gains.
Customer Support (4.5/5)
Phone.com's 24/7 support, via live chat, phone, and email, transcends troubleshooting. Priority access for Pro/Plus users underscores their client-centric approach, ensuring uninterrupted service and peace of mind.
Security & Compliance (4.5/5)
Phone.com's HIPAA-compliant plans, encrypted VoIP, and 2FA establish a robust security framework. This isn't mere compliance; it's a commitment to secure, resilient communication, fostering trust and safeguarding sensitive data.
Try Phone.com with a free trial and enhance your business communication.
Phone.com delivers cost-effective, feature-rich VoIP services, perfect for small and growing businesses. HIPAA compliance and strong customer support make it a top choice for sectors like healthcare, retail, and service industries. User reviews from the official Phone.com site praise its ease of use and service quality, averaging 4.7/5 from over 1,300 reviews. We agree with these positive reviews!
FAQ: Phone.com Review
How much does Phone.com cost?
Phone.com offers three plans: Basic at $15, Plus at $22.50, and Pro at $33.33 per user per month. All plans include a 30-day free trial.
What features does Phone.com provide?
Features include call forwarding, voicemail transcription, video conferencing, and auto-attendant. HIPAA-compliant plans are available for healthcare businesses.
Does Phone.com support international calling?
Yes, it offers affordable international calling and the ability to get local and vanity numbers.
How does Phone.com ensure security?
Phone.com uses encryption for calls and data, offers two-factor authentication, and provides HIPAA-compliant plans.
What support options does Phone.com provide?
Phone.com offers 24/7 support via live chat, email, and phone. It also has a comprehensive knowledge base.
What video conferencing options are available?
Phone.com supports video calls, with the Basic plan allowing up to 10 participants, Plus up to 25, and Pro up to 100.