Voiply 2024 Review: Pricing and Features
Last update: June 5, 2024.
Voiply is the best for unlimited home and small business VoIP line service
PROS
- No Setup Fees
- Plug and Play Setup
- Keep Your Existing Number
- Cancel Anytime
- 20+ Features
- 24/7 Support
CONS
- Call Forwarding
- Call Waiting
- HD Voice
- Voice to Email
- Simoultaneous Ringing
- Mobile App (Android/iOS)
PRICING
- Monthly: $11.85/user
- Annual: $124.32/user
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the Voiply website.
OVERALL RATING
4.7/5
INTRODUCTION: Voiply was founded by Felix and Shea in 2012 in Pittsburgh, Pennsylvania. The two ambitious entrepreneurs had a vision to solve long-standing VoIP industry problems, and that's how Voiply was born. The mission was to lower telephony bills by combining affordability without compromising quality of service, aiming to establish Voiply as an industry leader for both, business and residential users. Voiply services are designed to save money while providing the quality and features customers expect. Their commitment to quality and affordability has made them a trusted provider with over 25,000 customers worldwide.
Intro: Voiply Overview
Free Trial: Yes
Cancel time: Any time
24/7 Support: Phone, Live chat
Voiply is both a residential and a small business customer-focused VoIP service provider. When we talk about small business customers, it is important to note that these are customers who do not need complex communication solutions. In other words, Voiply provides a VoIP line service with the addition of several user-friendly features that enhance everyday phone communication.
They pride themselves on having more than 25k customers worldwide in addition to Unlimited Calling to 50+ Countries. A very clean and simple design of their website distinguishes them from the competition, where customers can easily look and find information. Everything is just in sight and easily accessible. Voiply is a transparency-oriented company, with its subscription offer and calling rates clearly showcased.
The first impression that can easily be gained is that Voiply offers its customers a VoIP line with several basic features that can improve their telephone communication.
My comprehensive analysis will scrutinize the pivotal attributes and components that underpin Voiply's promising quality of service, elucidating the compelling reasons for its inclusion in the deliberative process when selecting an optimal VoIP service provider.
Pricing
My sincere appreciation always goes to those VoIP service providers who simplify their offer. Customers, rezidential users in particular frequently struggle to comprehend complex offers, and it's no surprise to me. No contract, hidden upgrades, support fees, and anytime cancellation is at the top of the wishes of the vast majority of all customers. Voiply seems to understand the importance of such an approach.
A simple, straightforward offer comes down to two plans, the Home Phone Service, and the Business Phone Service, both as monthly and annual subscription. However, I must point out that the business plan comes in 3 variations. In any case, it will not complicate the matter, the variations will only help potential business customers to make a better decision so that they do not spend their funds unnecessarily.
Let's explore available plans:
| Plan | Price | Features |
| Home Phone Service | Monthly: $11.85 Annual: $124.30 | Free Voiply Adapter, Free Transfer/Port Your Number, or, Free Choose New Phone Number, Unlimited Landline Calling to 50+ Countries |
| Business Phone Service | Monthly: $11.95 Annual: $124.30 | This plan is offered in three variations: Starter, Advanced, and Premier. |
| Starter Business Phone Service | Monthly: $8.26 Annual: $85.75 | Designed for Solo Entrepreneurs, Free Choose New Phone Number, Unlimited Nationwide Calling, SMS and MMS Support |
| Advanced Business Phone Service | Monthly: $15.45 Annual: $157.66 | All-in-One Communication App Solution with Unmatched Flexibility and Power, Tailored for Small Businesses, Free Choose New Phone Number, Custom Auto Attendant, Voicemail to Email, Supports Desktop & Mobile Apps |
| Premier Business Phone Service | Monthly: $16.95 Annual: $169.50 + taxes and fees | For Businesses of All Sizes requiring exceptional Business communication services with robust features, Free Choose New Phone Number, Supports VoIP desk phones, Analytics and reporting, Call Recording, Click to Call, Call Queues, Conferencing |
Two noteworthy facts about Voiply include affordable pricing for both residential and small business customers in addition to any time cancellation. I cannot emphasize enough how many times I have heard questions related to the price or questions related to the contract and its duration in conversations with third parties.
Introduction to Voiply Features
Voiply is a VoIP service featuring all the expected features from a provider offering a VoIP line serivce for residential and small business customers. These features significantly improve phone communication in every respect, which is why VoIP technology differs from traditional phone communication.
Let's explore features Voiply has to offer:
Plug and play setup: Allows user to start using the VoIP service hassle free. Connect your free Voiply Adapter to your home Router and Analog Phone, and you're ready to go. There is no need for extensive technical knowledge or manual configuration.
Keep your existing number: If you already have a phone number with another service provider, you can keep it. It requires the phone number to be ported. The transfer process can take up to 10 days to complete. Port request would be auto submitted after placing your order.
Simultaneous Ring: Incoming calls can be simultaneously routed to multiple devices or phone numbers.
Voicemail to email: Received voicemail messages are delivered to a user's email inbox.
Caller ID: Allows the person receiving a phone call to see the phone number (and sometimes the name) of the calling party before answering the call. This feature helps users identify who is calling and decide whether or not to answer the call.
E911: Short for Enhanced 911, is a system used in North America that provides emergency responders with the location information of a caller when they dial the emergency number "911." Unlike traditional 911 services, which are based on the caller providing their location verbally to the emergency dispatcher, Enhanced 911 automatically transmits the caller's location information to the emergency services.
Extra line mobile app: By installing Voiply app on your mobile device, user gets an extra line and ability to communicate on the go.
Call forwarding: Incoming calls can be redirected from the original recipient to another chosen destination.
Call Waiting: Allows customer engaged in a phone call to be notified of an incoming call and to put the current call on hold temporarily to answer the new call.
Online-fax (EFAX): Send and receive faxes using the internet rather than traditional fax machines and phone lines.
Robocall defender: Block 99% of unwanted calls from spam callers and send them to our Bot.
A litle shortened list of essential features but at a very convinient cost in addtion to a reliable quality. I believe this is more then any rezidential or small business user can expect should they not neede something more complex in terms of communication technical requirements.
Voiply Support
Due to the very nature of the service provided by Voiply they narrowed their support channels to 24/7 support by Phone or Live chat with a live person. It may seem that a support service is incomplete without documentation available or some email support system. However, VoIP line service is a pretty straightforward service, and Voiply understood that. So, if help is still needed, it better be immediately available and 24/7.
Although Voiply provides Plug and play setup and hassle-free start, if needed, setup issues can be addressed and solved at any time. As mentioned in some of my previous reviews, I'm a big fan of Live Chat, and I really appreciate talking to a real person.
My own conclusion is that customers will rarely need to request Voiply support; there is not much that can happen on the service provider side.
The image below shows the live chat conversation with one of Voiply's live chat operators I had on Sunday. It took only few seconds for Kirbi to answer my question.
Voiply security in My Perspective
When talking about the security of VoIP communication in the context of the VoIP line service, there is not much to elaborate about it. Aall VoIP line service providers including Voiply implement at least the following standard security measures to protect the confidentiality, integrity, and availability of voice communications over the internet.
Encryption
The use of encryption is fundamental to secure VoIP communication. It ensures that the voice data is transmitted in an encrypted form, making it difficult for unauthorized parties to intercept and decipher the content of the conversations.
Secure Protocols
VoIP service providers should use secure communication protocols, such as Transport Layer Security (TLS) or Secure Real-time Transport Protocol (SRTP), to protect signaling and media streams.
Authentication
Implementing strong authentication mechanisms helps ensure that only authorized users and devices can access the VoIP network. This may involve the use of usernames, passwords, and, in some cases, multifactor authentication.
Firewall and Intrusion Detection/Prevention
VoIP service providers often deploy firewalls and intrusion detection/prevention systems to monitor and control traffic, protecting against unauthorized access and potential attacks.
Network Security
Ensuring the overall security of the network infrastructure is crucial. This includes measures such as network segmentation, access controls, and regular security audits.
Final Voiply Rating
Pricing and Plans Packages 96%
Engaged Customer Support 94%
Comprehensive Features 92%
High-Security Standards 92%
I am happy to provide a detailed analysis and conclude the Voiply review with an outstanding rating of 4.7 out of 5. This rating highlights the significant advantages that this service provider provides in four critical domains for me:
Pricing and Plans Packages (4.8)
A simple, straightforward afordable pricing plan that comes down to the Home Phone Service and Business Phone Service plan. Both plans are great for newcomers but for experianced VoIP users as well, and gets a score of 4.8.
Comprehensive Features (4.6)
I've mentioned already the feature list seems to be shortened, but this is basically all Residential and Small business customers' needs from my own experience. That's why I rate this still at 4.6.
Engaged Customer Support (4.7)
Customer 24/7 support narrowed to the support by Phone or Live chat is all customers can whish when using VoIP line service. They just need to be able to talk to somone live on the phone or in the Live Chat when they need litle help. From my point of view, this approach deserves a high rating of 4.7.
High Security Standards (4.6)
The implementation of all the standard security features that the VoIP industry understands as such deserves a high rating of 4.6.
In brief, Voiply's impressive rating of 4.7 out of 5 highlights its excellence in crucial aspects, solidifying its position as a reliable choice for residential and small businesses users seeking high-quality VoIP line services.
FAQ: Voiply
Is it possible for me to select my own phone number?
While signing up, you can choose from the available numbers in our selection.
Is it possible to retain my existing phone and number when using Voiply?
Typically there should be no issue when using your existing phone number. Porting of the phone number is necessary. Depending on your current provider, if allowed to port the number, the transfer process may take up to 10 days to finalize.
How many calls are allowed at a time?
Voiply's allows for an unlimited number of calls, eliminating the need to manage multiple concurrent calls through line rollovers, as required by traditional phone systems.
What is the required bandwidth for Voiply?
For VoIP calls at least 100 kbps upload and download bandwidth per line is recommended.
Does Voiply support conference calls?
With Voiply, small business customers have the capability to conference up to 3 users simultaneously.
What happens to my VoIP service if my internet goes down?
In the event of an internet connection outage, your desktop service will become inactive, given its reliance on online connectivity. However, You can stay seamlessly connected and still receive crucial calls using our user-friendly mobile app or by activating call forwarding to another device of your preference.