VoIPStudio 2024 Review: Pricing and Features
Last update: June 5, 2024.
VoIPStudio Is Best For Small Businesses
PROS
- Cost-effective
- No contract
- Easy-to-use phone system
- Thousands of customers across the world
CONS
- Dashboard outdated design
PRICING
- Pay-as-you-go: $4.99 / user / monthly
- 2K Bundle: $16.99/ user/ monthly
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the VoIPStudio website.
OVERALL RATING
4.5/5
INTRODUCTION: VoIPstudio made its global debut, covering over 30 countries with initial international customers transitioning from conventional phone systems to VoIPstudio. The achievement of the first 1000 business customers occurred in 2012. In 2013, VoIPstudio interconnected with major telecom networks such as TATA Communications (#1 by volume of minutes), Bandwidth, BICS, NTT, and others to facilitate broader international expansion. The milestone of 5,000 clients worldwide was reached in 2014. Integration with enterprise cloud CRM, Oracle Sales Cloud, was successfully accomplished in 2015. In 2017, VoIPstudio partnered with IBM to enhance its value-added offerings. The year 2020 saw the integration of VoIPstudio with Zapier and Zoho CRM.
Intro: VoIPStudio Overview
Demo: Try for free
Free Trial: Yes
Cancel time: Any time
24/7 Support: Docs, Phone, Ticket, Live chat
VoIPStudio is a customer-focused VoIP service provider. They pride themselves on listening to their customers, which helps them define future service development roadmap and define their strategy.
Although they have just completed ten years of business in the very challenging VoIP market, it is certain that with their innovative approach and solutions, they have benefited the market by making the VoIP service more diverse. VoIPStudio transparency in terms of pricing is their answer to the somehow complex pricing structure customers face when exploring the VoIP market.
I do not doubt that in the next few years, VoIPStudio will be a VoIP service provider that will take its place among the key players in the market.
My in-depth review will examine the crucial features and elements contributing to VoIPStudio's bright future and why it should be considered when choosing your VoIP provider.
Pricing
VoIPStudio categorizes its clients into two main groups: those primarily requiring incoming calls and those with a higher emphasis on making outbound calls. This approach makes their offer very attractive for businesses just entering the world of VoIP communications and those who like a simple approach to business relations. There are no contracts, hidden upgrades, or support fees, and you can cancel anytime!
Here's what’s included for every user:
- 30 DAY FREE TRIAL | NO CREDIT CARD REQUIRED | CANCEL AT ANY TIME
- All of VoIPstudio’s 40+ call and collaboration features (Call recording, Conferencing, IVR, Text to speech, etc.)
- All of VoIPstudio’s 3rd party CRM and web hook integrations (Zoho, Salesforce, Google, Zapier, Outlook, etc.)
- 24/7 Technical support from a multi-lingual team
- Unlimited inbound calls (excluding Toll-Free numbers)
- Free number porting from your existing service provider
A simple, straightforward pricing plan comes down to the Pay-as-yo-go and a 2k Bundle plan.
We'll explore available plans further below:
Pay-as-yo-go plan
The Pay-as-You-Go plan is ideal for small to medium-sized businesses that primarily handle inbound calls and want a cost-effective, flexible pricing model. This plan is well-suited for companies that experience fluctuating call volumes, businesses with limited budgets, teams that handle mostly inbound calls, and Individuals who handle customer calls sporadically. Overall, the Pay-as-You-Go plan is good for businesses and individuals looking for a flexible, low-cost communication solution that allows them to pay based on their actual call usage, making it ideal for managing and optimizing communication expenses.
Price: $4.99 / user / monthly
2k Bundle plan
The 2K Bundle plan is ideal for businesses making frequent outbound calls to various locations, including international destinations. Specifically, this plan is well-suited for companies that must communicate regularly with clients, partners, or suppliers in different countries, teams that make many outbound calls to diverse locations, and companies with a global presence or those expanding into international markets. Overall, the 2K Bundle plan is good for businesses and teams that make frequent outbound calls to various locations, including international destinations, and need a cost-effective solution that includes a generous allocation of calling minutes and coverage of multiple countries.
Price: $14.99 / user / monthly
A comparison of the two plans is provided below:
| Features | Pay-as-you-go | 2K Bundle: |
|---|---|---|
| Toll-free numbers | Yes | Yes |
| Geographic numbers | Yes | Yes |
| Call recording | Yes | Yes |
| Emergency calls | Yes | Yes |
| Call logging | Yes | Yes |
| Number porting | Yes | Yes |
| Web portal | Yes | Yes |
| Failover protection | Yes | Yes |
| Multipoint registration | Yes | Yes |
| Auto provisioning | Yes | Yes |
| Wallboard | Yes | Yes |
| Virtual switchboard | Yes | Yes |
| Voicemail | Yes | Yes |
| IVR | Yes | Yes |
| Extension dialling | Yes | Yes |
| Ring groups | Yes | Yes |
| ACD and queues | Yes | Yes |
| Time based routing | Yes | Yes |
| Music on hold | Yes | Yes |
| Company directory | Yes | Yes |
| Call transfer | Yes | Yes |
| Call waiting | Yes | Yes |
| Call pickup | Yes | Yes |
| Call parking | Yes | Yes |
| SMS gateway | Yes | Yes |
| Fax gateway | Yes | Yes |
| Text to speech | Yes | Yes |
| Dynamic Caller ID | Yes | Yes |
| Conference calls | Yes | Yes |
| Screenshare | Yes | Yes |
| File share | Yes | Yes |
| Call barge in | Yes | Yes |
| Agent coaching | Yes | Yes |
| Agent monitoring | Yes | Yes |
| Presence | Yes | Yes |
| Warm transfer | Yes | Yes |
| Instant messaging | Yes | Yes |
| Hot desking | Yes | Yes |
| Mobile apps | Yes | Yes |
| Follow me | Yes | Yes |
| Click to call | Yes | Yes |
| Speech to text | Yes | Yes |
| Desktop alerts | Yes | Yes |
| CRM integrations | Yes | Yes |
| Real-time dashboard | Yes | Yes |
| Call centre analytics | Yes | Yes |
| Troubleshooting | Yes | Yes |
| Call Tagging | Yes | Yes |
| Call me back | Yes | Yes |
| Live Chat | Yes | Yes |
| Call tracking | Yes | Yes |
| Link to your CRM | Yes | Yes |
| Web hooks | Yes | Yes |
| Inbound numbers | $4,99 / user /monthly | One inbound number per user included |
| Outbound calls | 1p / minute | 2,000 call minutes per user / monthly |
Introduction to VoIPStudio Features
VoIPStudio seamlessly aligns with industry competitors in the realm of VoIP services. Its feature-rich offerings and round-the-clock customer support contribute to cost reduction and elevate business productivity, empowering you to configure the call center infrastructure necessary for both outbound and inbound calls.
Let's explore the extensive array of features VoIPStudio has to offer:
System and admin features:
- Toll-free numbers
- Geographic numbers
- Call recording
- Emergency calls
- Call logging
- Number porting
- Web portal
- Failover protection
- Multipoint registration
- Auto-provisioning
- Wallboard
Call and user features:
- Virtual switchboard
- Voicemail
- IVR
- Extension dialing
- Ring groups
- ACD and queues
- Time-based routing
- Music on hold
- Company directory
- Call transfer
- Call waiting
- Call pickup
- Call Parking
- SMS gateway
- Fax gateway
- Text to speech
- Dynamic Caller ID
Collaboration features:
- Conference calls
- Screenshare
- File share
- Call barge in
- Agent Coaching
- Agent monitoring
- Presence
- Warm transfer
- Instant messaging
- Hot desking
Productivity features:
- Mobile apps
- Follow me
- Click to call
- Speech to text
- Desktop alerts
- CRM integrations
Analytics features:
- Real-time dashboard
- Call Centre analytics
- Troubleshooting
- Call Tagging
Marketing features:
- Call me back
- Live Chat
- Call tracking
Integration features:
- Salesforce
- Zoho
- Webhooks
Upon researching and analyzing VoIPStudio's features, I affirm that this platform offers outstanding tools that streamline business operations. VoIPStudio stands out with its wide range of capabilities, encompassing basic telephone functions and advanced team management features.
VoIPStudio Support
VoIPStudio has set a remarkable standard in customer support, demonstrating a commitment to ensuring the utmost satisfaction of its clientele. The company's support ecosystem, encompassing phone support, support tickets, live chat services, and documentation, stands out as a shining example of efficiency, responsiveness, and customer-centricity. As mentioned in some of my previous reviews, I'm a big fan of Live Chat, and I really appreciate talking to a real person.
Phone lines are open from 08:00 to 23:00 UTC, Monday to Friday. Live chat service is available Monday to Friday, from 08:00 to 23:00 UTC. Support tickets are replied to within 2 hours, 24 hours a day, 7 days a week.
If needed, VoIPStudio will provide support and solve any installation or configuration issue via remote desktop.
In the realm of customer support, VoIPStudio has created a robust and customer-centric ecosystem. The seamless integration of support tickets and live chat services showcases the company's commitment to providing a comprehensive solution for addressing customer needs.
VoIPStudio security in My Perspective
Regarding security, it is worth noticing that all VoIPStudio calls are routed via three data centres located in the United Kingdom, the United States and Japan.
All data centres are ISO 27001 certified, ensuring the highest possible data security standards. All physical storage devices employ the highest data encryption standards, using AES-256 to encrypt data.
TLS-encrypted SIP signalling and ZRTP for encrypted voice streams are used. Physical security for data centres hosting the servers containing customer data meets high requirements requirements, such as rooms being secured by at least two access mechanisms (e.g., building key- -card, man traps, security guard, and computer room badge-in). Only authorized employees are allowed physical access to the servers hosting customer data. The vendor maintains 24/7 security at the location.
All customer data backups are stored on-site with controlled access or at a secure vendor-controlled or commercial off-site location.
The site supports additional levels of protection, such as uninterruptible power and fire suppression.
Failed storage components in the data centre undergo an MoD-approved “erase” or “wipe” procedure (if functionally possible) before destruction.
VoIPstudio incorporates advanced technical safeguards to secure its network, systems, and applications. Leveraging a high-tier hosting provider, VoIPstudio ensures the safeguarding of customer data against external threats. The company enforces individual accountability standards for employees and contractors accessing systems hosting customer data, supported by documented user account and password management systems.
VoIPstudio implements granular access controls to regulate individual entry to customer data, mandating each administrator's distinct user names and passwords. Robust compartmentalization measures are in place to thwart unauthorized access to other customers' data.
Equally crucial, VoIPstudio maintains formalized security policies and procedures to address viruses, malware, and associated threats. Active anti-virus software is deployed across all Windows-based machines, featuring automated periodic full scans and the utilization of regularly updated virus signature files.
Leveraging the security expertise I gained from working with organizations such as VoIPStudio, I confidently assert that VoIPStudio functions as an exceptionally competent service provider, diligently safeguarding the security of its internal infrastructure and the VoIP communications of its clientele.
Final VoIPStudio Rating
Pricing and Plans Packages 88%
Engaged Customer Support 90%
Comprehensive Features 88%
High-Security Standards 94%
After conducting an exhaustive evaluation, I am delighted to furnish a detailed breakdown of VoIPStudio's outstanding rating of 4.5 out of 5. This rating underscores notable strengths across four critical domains:
Pricing and Plans Packages (4.4)
VoIPStudio offers a simple, straightforward pricing plan that comes down to the Pay-as-yo-go and a 2K Bundle plan, which is good for newcomers but can be seen as restricted to larger businesses and gets a score of 4.4.
Comprehensive Features (4.4)
Achieving a commendable score of 4.4, VoIPStudio presents a spectrum of features that elevate communication capabilities. Beyond fundamental business management tools, the platform furnishes extensive functionalities, guaranteeing businesses access to precisely tailored tools to meet their specific requirements.
Engaged Customer Support (4.5)
Demonstrating a steadfast dedication to customer support, VoIPStudio attains an impressive rating of 4.5. The platform delivers prompt and valuable support through various channels, including live chat, email, documentation, and phone assistance. This proactive engagement with customer support markedly amplifies the overall positive user experience.
High Security Standards (4.7)
VoIPStudio security scored 4.7, ensuring the reliability and safety of its VoIP communications, which is the expected and acceptable minimum for the security of VoIP communications. I am positively surprised by how detailed VoIPStudio is when it comes to explaining what measures are in place to secure customers' valuable data.
In summary, Zadarma's comprehensive rating of 4.5 out of 5 underscores its excellence across key dimensions, affirming its standing as a dependable option for businesses in search of advanced VoIP communication solutions.
FAQ: VoIPStudio
Do I need a credit card for the free trial?
To initiate the free trial, we only require your telephone number. Should you choose to continue using VoIPstudio after the free trial concludes, we will subsequently need to establish payment details.
Do I get all the features on the free trial?
Certainly, upon registering for our 30-day free trial, you will gain complete access to your personalized VoIPstudio web portal. Here, you can explore the fully functional virtual PBX features without obligation. While many users choose to subscribe after experiencing the free trial, no action is required if you determine it's not suitable for your needs. Your trial will conclude automatically, and no monthly fees will be incurred.
Is it possible to terminate the free trial at any point?
Certainly, you have the freedom to cancel your subscription at any time if you find any reason for dissatisfaction with your VoIPstudio hosted phone system. There are no contractual obligations or minimum notice periods.
Do I need to sign a contract?
Absolutely not! We do not require you to enter into a contract to access our VoIP service and features. Furthermore, we offer a risk-free 30-day trial of VoIPstudio, allowing you to experience the quality of our service without any obligations.
What about inbound numbers?
Irrespective of your current location, you can choose a local number from our extensive list of over 30,000 cities worldwide. Our comprehensive selection of International DDI numbers is readily available for your VoIP system, enabling you to have a number from nearly any location globally, regardless of your current workspace.
If I already possess a number, what are the necessary steps to take?
Typically, it is feasible to transfer your existing number to our VoIP service, but verification with your current service provider is essential. Please submit your transfer request to us, including the specific number you intend to move, and one of our team members will respond within 3 working days. If the transfer is feasible, we will proceed with it at no additional cost to you.