Zadarma 2024 Review: Pricing and Features
Last update: June 5, 2024.
Zadarma Is Best For Medium, and Large Businesses
PROS
- Long market presence
- Easy to use phone system
CONS
- Small-sized company in comparison to the long time market presence
PRICING
- Standard: $0/5 users/mo
- Office: $44/10 users/mo
- Corporation: $88/20 users/mo
Note: All prices in our reviews are based on monthly subscriptions. For information about annual subscription prices, visit the Zadarma website.
OVERALL RATING
4.5/5
INTRODUCTION: Founded in 2006, Zadarma started to offer telecommunication services in the same year and has reached customers in 160 countries since then. Although cleverly claiming to have 2 million active users, these are actually part of a much smaller number of companies being Zadarma’s customers. Independent analysts estimate that the company employs up to 200 staff members and has an annual revenue of $10 million.
Intro: Zadarma Overview
Demo: Try for free
Free Trial: Yes
Cancel time: Any time
24/7 Support: Docs, Phone, Ticket, Live chat
Zadarma offers a full-fledged telecommunication solution that replaces traditional phone systems suitable for businesses of any size. Virtual numbers and a large range of features meet the requirements of globally active entrepreneurs in more than 160 countries. Their backup system in 5 data centers on different continents ensures reliability highly demanded by entrepreneurs.
Zadarma is one of the key players in the VoIP market among the companies originating from Europe. It is founded in Burgas, Bulgaria.
The latest reports reveal that the estimated annual revenue is currently $10 million annually.
As I immerse myself in this in-depth review, I will examine the crucial features and elements contributing to Zadarma's prominence.
Pricing
Zadarma has a rather unusual approach to pricing its services compared to other companies offering VoIP services.
A range of flexible and competitive pricing plans are defined within seven different regions as follows: USA/Canada, Europe, Ukraine, Kazakhstan, Americas, World, and Switzerland.
It is worth noting that plan prices are different for each of the mentioned regions. Apart from the Standard plan, which is free of charge, the two other plans, Office and Corporate, mostly differ only in quantity. Whatever is offered within the Office plan, the Corporate plan offers double, as you can see in the table below.
Let's explore the available plans for the USA/Canada region:
| Plan/Price/Users | Features |
| STANDARD: $0 per month 5 users | Additional parameters within the cloud PBX (IVR, call recording, etc.) separately or by activating the price plan, Calls to 18 countries from €0.018/min, PBX and CRM users: 5, Virtual phone numbers: 0, Toll-free numbers included: 0, Toll-free minutes included: 0, Additional phone numbers: €1.6, Cloud storage size for call recordings: 200 MB, Free speech recognition minutes: 0, Voice menus within PBX (IVR): 4, Video conference hosts: 2, Video conference participants: 20, Per-second billing for outgoing calls, Concurrent outgoing calls: 4, Free numbers porting/connection with a 12 months prepayment, API, Free Callback widget, 24/7 Customer support (chat, tickets, phone), Free integrations with popular CRM systems |
| OFFICE: $44 per month 10 users | Everything included in Zadarma price plans: outgoing calls, phone numbers, additional PBX features, Unlimited calls to the US/Canada, Calls to 18 countries: 500 minutes, PBX and CRM users: 10, Virtual phone numbers: 4, Toll-free numbers included: 1, Toll-free minutes included: 200, Additional phone numbers: €1.6, Cloud storage size for call recordings: 2000 MB, Free speech recognition minutes: 200, Voice menus within PBX (IVR): 6, Video conference hosts: 5, Video conference participants: 50, Per-second billing for outgoing calls, Concurrent outgoing calls: 4, Free numbers porting/connection with a 12 months prepayment, API, Free Callback widget, 24/7 Customer support (chat, tickets, phone), Free integrations with popular CRM systems |
| CORPORATION: $88 per month 20 users | Expand price plan, Unlimited calls to the US/Canada, Calls to 18 countries: 1000 minutes, PBX and CRM users: 20, Virtual phone numbers: 8, Toll-free numbers included: 2, Toll-free minutes included: 600, Additional phone numbers: €1.6, Cloud storage size for call recordings: 5000 MB, Free speech recognition minutes: 500, Voice menus within PBX (IVR): 12, Video conference hosts: 10, Video conference participants: 100, Per-second billing for outgoing calls, Concurrent outgoing calls: 8, Free numbers porting/connection with a 12 months prepayment, API, Free Callback widget, 24/7 Customer support (chat, tickets, phone), Free integrations with popular CRM systems |
Zadarma provides a transparent pricing structure that accommodates businesses of any size, enabling them to discover a suitable plan for their budget and communication needs. The platform offers both free-to-use and a free trial period, allowing users to explore features and assess their compatibility with organizational requirements before committing.
Introduction to Zadarma Features
Zadarma completely goes hand in hand with the competition when it comes to VoIP services. Feature-rich VoIP services and 24/7 customer support will reduce costs and enhance business productivity.
Let's explore the extensive array of features Zadarma has to offer:
Communication Features:
- IVR (Instant Voice Response / Auto Attendant)
- Automated DirectoryCall Forwarding
- Call Logs
- Fax
- Main Business Number
- Music/Info On Hold
- Outbound Caller ID
- Virtual Extensions
- Voicemail
Productivity Options For Users:
- Advanced Transfers
- BLF (Busy Lamp Field)
- Call Forwarding
- Desktop app for Windows
- Direct Inward Dial (DID) Numbers
- Do Not Disturb
- Feature Codes
- Follow-Me Calling
- Mobile App for Android and iOS
- Personal Parking
- Softphone App
Team Management VoIP Features:
- Call queues
- Call Reports
- Call Recording
- Video Conferencing
- VoIP Encryption
VoIP Service Integrations:
- API Access
- Freshdesk CRM
- HubSpot
- Microsoft Dynamics CRM
- Microsoft Teams
- Salesforce CRM
- Slack
- Shopify
- Telegram
- Zendesk
- Zoho CRM
Zadarma provides complete VoIP features that meet and exceed your business communication requirements.
Upon thorough research and analysis of Zadarma's features, I affirm that this platform offers outstanding tools that streamline business operations. Zadarma stands out with its wide range of capabilities, encompassing basic telephone functions and advanced team management features.
I strongly recommend trying Zadarma with any of the available plans if you're seeking a versatile and reliable VoIP service to enhance your business communication.
Zadarma Support
If you're checking out Zadarma, one standout feature is their strong commitment to customer support. In an industry where reliability is crucial, Zadarma has reliable components, minimal downtime, and takes pride in providing accessible customer support to all users.
What I appreciate about Zadarma is their chat support. I'm a big fan of Live Chat over Virtual Chat Assistant. While it's okay for companies to offer both, it disappoints me when they only have the virtual option. I appreciate being able to talk to a real person.
Zadarma recognizes and values the significance of offering support through diverse channels. Users have the flexibility to contact the support team effortlessly through multiple avenues, including online chat, email, or telephone communication.
For individuals who favor a more hands-on approach to learning, Zadarma takes an additional step by providing a comprehensive range of resources for self-service. These encompass well-detailed documentation, setup guides, a blog, and a repository of frequently asked questions (FAQs). This robust collection of materials empowers users to engage in troubleshooting activities and discover solutions independently, fostering a sense of autonomy and proficiency in utilizing the platform.
Zadarma's unwavering commitment to support has been absolutely crucial. The 24/7 availability of their support team has proven to be invaluable, particularly during urgent situations. The responsive and knowledgeable staff swiftly addressed my queries, offering clear and effective solutions precisely when needed.
The image below shows the live chat conversation with one of Zadarma's live chat operators I had on Sunday. It didn't take long for Angelena to answer my question.
Zadarma security in My Perspective
I've had a positive experience with Zadarma's security measures. However, it could be better. It seems they are either not offering top-notch VoIP security service or not emphasizing their security measures enough, as is visible from my Live Chat conversation in the image above. My question about the security was too simply answered just by saying "To secure your calls, you can use encrypted TLS transport".
I have no doubt that Zadarma invests a lot in security measures and the protection of its clients. A company of its size certainly didn't make a success of it without paying attention to the security of its VoIP services. Unfortunately, they don't seem to emphasize that fact enough.
In conclusion, while Zadarma offers a commendable level of security, it is advisable for customers to leverage available measures and proactively implement all necessary precautions to safeguard their VoIP communications.
Drawing upon my security experience with firms such as Zadarma, I am confident that Zadarma serves as a more than equitable service provider in ensuring the security of both its own and its customers' VoIP communication.
Final Zadarma Rating
Pricing and Plans Packages 88%
Engaged Customer Support 94%
Comprehensive Features 88%
High-Security Standards 90%
Following a thorough assessment, I am pleased to provide a nuanced breakdown of Zadarma's exceptional rating of 4.5 out of 5. This rating signifies highlighted strengths in four pivotal areas:
Pricing and Plans Packages (4.4)
Zadarma provides competitive and flexible pricing plans for businesses starting with a minimum of 10 users. Nevertheless, due to the mandatory requirement of having ten users to avail of the offered price, I assign a score of 4.4.
Comprehensive Features (4.4)
With a score of 4.4, Zadarma offers a range of features that enhance communication capabilities. From essential business management tools, the platform provides a rich set of functionalities, ensuring businesses have access to the right tools for their requirements.
Engaged Customer Support (4.7)
Zadarma's commitment to customer support is evident with a rating of 4.7. The platform delivers responsive and valuable support across multiple channels, encompassing live chat, email, docs, and phone. This active engagement with customer support significantly enhances the overall positive user experience.
High Security Standards (4.5)
Zadarma security scored 4.5, ensuring the reliability and safety of its VoIP communications, which is the expected and acceptable minimum for the security of VoIP communications. I believe that the security offered by Zadarma is at a higher level; unfortunately, I have not been able to investigate this segment of the evaluation reliably so far.
In summary, Zadarma's comprehensive rating of 4.5 out of 5 underscores its excellence across key dimensions, affirming its standing as a dependable option for businesses in search of advanced VoIP communication solutions.
FAQ: Zadarma
How do I receive an invoice?
To generate an invoice while paying through Visa, MasterCard, or PayPal in your personal account, you must first select the "I want an invoice" option and provide your company data for inclusion on the invoice. Once you enter your VAT number, click "Verify" to facilitate accurate VAT calculation.
How can I try Zadarma's services before committing to a purchase?
Zadarma provides a free trial of its services, allowing users to evaluate features and compatibility with their needs before deciding.
What are the key features of the Zadarma platform?
Zadarma offers features such as Graphic System Management, CRM System, Call Recording, Instant Voice Response (IVR), Speech Recognition, and many others that enhance the communication capabilities of businesses.
How does Zadarma support its users through 24/7 customer support?
Users can access 24/7 support via online chat, email, docos, and phone, assisting regardless of time zone or business hours.
Is there anything special about Zadarma's approach to customer support?
Yes, Zadarma distinguishes itself by offering complimentary support to all users, supplemented by additional resources, including setup guides, tutorials, and self-help documentation.